Service Reliability Engineer

Details

NVIDIA's Compute Infrastructure Support team is seeking a driven Site Reliability Engineer to support on-premises and cloud products and services. The role focuses on maintaining near-100% availability across systems supporting AI and accelerated computing.

Responsibilities

• Work within a 24/7 follow-the-sun support model across multiple continents, collaborating with a U.S.-based manager.
• Work a four-day, 10-hour schedule, including either Saturday or Sunday, with flexible early or late shifts.
• Monitor and manage large-scale production GPU and Kubernetes environments to maintain availability and performance.
• Use advanced tools to proactively detect, prevent, and respond to incidents.
• Analyze logs, metrics, and system behavior to diagnose issues and implement effective resolutions.
• Develop predictive automated support routines to prevent production issues.
• Improve automation by integrating incident analysis into auto-healing and automated break-fix solutions.
• Perform systems administration, network administration, and security monitoring.
• Coordinate with domain experts and service owners to resolve complex issues.
• Continuously improve service quality and operational processes based on incident feedback.
• Coordinate effectively across teams during incident resolution and provide strong customer-focused support.

Requirements

• Advanced hands-on experience with Kubernetes, SLURM, and large-scale cluster management.
• Familiarity with GPU hardware and high-performance computing environments.
• Proficiency with Grafana, OpenTelemetry, PagerDuty, and JIRA.
• Experience with AWS, Azure, GCP, or OCI is a plus; strong on-premises expertise is preferred.
• At least 8 years of experience coordinating large-scale production systems, including more than 3 years in high-availability Internet, cloud, or data center environments.
• Bachelor's degree in Computer Science, Engineering, Physics, Mathematics, or equivalent experience.
• Expert-level Linux system administration skills.
• Experience with Ansible and/or Python automation and strong shell scripting skills.
• Strong knowledge of DNS, DHCP, storage systems, and core networking.
• Experience troubleshooting and maintaining large-scale bare-metal infrastructure.
• Strong partnership, documentation, communication, and mentoring skills.

Preferred Qualifications

• Experience with scripting languages, particularly Python.
• Experience running virtual machines under community-supported or commercial hypervisors.
• Knowledge of application containers and container orchestration systems.
• Basic understanding of Git.
• Ability to master and maintain complex environments.

Compensation and Benefits

• Level 4 base salary: USD 168,000–270,250 per year.
• Level 5 base salary: USD 208,000–333,500 per year.
• Eligible for equity and benefits.
• Applications will be accepted at least until August 14, 2026.

NVIDIA is committed to fostering an inclusive work environment and is an equal opportunity employer.