Solutions Architect Manager, Platforms (APAC)

Details

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world's largest enterprises to ambitious startups, use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Stripe's mission is to increase the GDP of the internet.

About the Team

The Solutions Architecture Team partners with users to realize their full potential through prescriptive solutions that drive growth and success. The team works with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms building financial services solutions with Stripe.

The Solutions Architecture team works closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers, and Product teams to develop and execute account strategies for Stripe's large users and enterprise prospects.

As a manager of Solution Architecture, you will lead, build, and mentor a world-class pre-sales engineering team at scale. You will drive collaboration across cross-functional teams to influence and unify stakeholders at all levels of the organization and drive business outcomes.

Responsibilities

• Act as a business and technical thought leader, partnering on geographic, regional, and account strategies and execution plans with cross-functional partners.
• Recruit, hire, lead, retain, and coach a world-class presales team, and advocate for presales within the organization.
• Nurture and role-model a positive outlook, can-do attitude, and growth mindset while leading and motivating Solutions Architects in a fast-paced, constantly changing environment.
• Partner closely with Sales, Marketing, and Technical teams, including Professional Services, Product, and Development, to develop joint go-to-market initiatives that drive positive user experiences, outcomes, and revenue growth.
• Engage with executives and establish strong relationships with key decision-makers while building credibility at all organizational levels.
• Serve as an executive champion and lead executive business centers with important customers.
• Facilitate groups effectively and lead customer meetings to gain strategic footing and pursue opportunities.
• Drive collaboration across teams to influence and unify stakeholders at all levels of the organization.
• Lead and support the team through complex evaluations, problem-solving, and challenging customer environments.
• Build processes to measure the performance and impact of the Solution Engineering team and ensure it is optimized for evolving business needs.
• Stay current on industry trends and competitive dynamics and use this knowledge to shape user engagement strategies.
• Represent Stripe at industry events and conferences and customer business reviews, and contribute to new ideas and industry best practices.
• Champion the voice of users and customers to influence product direction and feature priorities.
• Act as an escalation point for presales and post-sales technical issues.

Requirements

• 5+ years of presales leadership experience and 10+ years of experience in a technical sales role, such as Solutions Architect or Consultant.
• A track record of building and leading world-class solution architecture or engineering teams, ideally in SaaS or usage-based businesses.
• Payments experience preferred.
• Strong understanding of how SaaS platforms operate and monetize their offerings.
• Energy, enthusiasm, and passion for making customers successful.
• Previous technical sales experience with APIs, distributed systems, databases, and/or developer tools, or previous payments industry experience.
• Strong understanding of human-centered customer experience, enterprise systems and architecture, middleware, and related technologies.
• Strong written, verbal, communication, and presentation skills.
• Strong executive presence and the ability to foster deep relationships with users.
• Bachelor's degree or equivalent military experience required.