Staff Software Engineer

Details

Overview

Grafana Labs is looking for a Staff Integrations Engineer to join its GTM Tools & Technology team. This is a hybrid role at the intersection of Revenue Operations and internal software engineering.

This is a builder role where you will own the architecture and delivery of integrations across the go-to-market stack while building internal GTM tooling to help deprecate unnecessary SaaS spend.

Responsibilities

Integrations Engineering

• Architect and own end-to-end integrations across Salesforce, Snowflake/BigQuery, Slack, Grafana, and billing & finance systems
• Define and enforce integration patterns and API standards across the GTM stack
• Lead incident response and root-cause analysis for integration failures; drive improvements to observability and alerting
• Partner with Revenue Operations to translate business requirements into reliable, scalable technical solutions
• Evaluate and rationalize third-party connectors, middleware, and iPaaS tooling against build-vs-buy criteria

Internal Tooling & Platform

• Design and ship internal applications that replace SaaS point-solutions—reducing cost, consolidating workflows, and increasing team leverage
• Establish a lightweight internal development practice: code standards, CI/CD, deployment patterns, and documentation norms
• Leverage AI/LLM capabilities (APIs, agentic workflows) to accelerate internal tool development and automate repetitive operations work
• Maintain a clear deprecation roadmap tied to measurable SaaS spend reduction targets

Architecture & Technical Leadership

• Set the technical direction for how GTM systems share data—defining canonical data models, source-of-truth ownership, and sync strategies
• Conduct design reviews and provide architectural guidance to engineers, RevOps analysts, and technical stakeholders
• Identify and remediate technical debt proactively; advocate for engineering rigor in a primarily non-engineering organization

Requirements

• 8+ years of software engineering experience with a strong focus on systems integration and/or internal platform development
• Expert-level Python (production code, not just scripts)
• Deep hands-on experience with Salesforce (data model, APIs, automation) and at least one cloud data warehouse (Snowflake or BigQuery)
• Proven track record building internal tooling that replaced or meaningfully reduced reliance on commercial SaaS products
• Solid grasp of data modeling, API design, event-driven architectures, and ETL/ELT patterns
• Experience integrating billing, finance, or quote-to-cash systems (e.g., Stripe, NetSuite, Zuora, or similar)
• Ability to work autonomously in ambiguous environments
• Strong communication skills to translate technical tradeoffs for non-technical GTM and finance stakeholders
• Familiarity with GTM platforms like Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement tools

Bonus Points

• Frontend frameworks & tooling experience (React, Slack Block Kit, dashboard components) to build user-facing interfaces for AI tools
• Experience with vector databases or retrieval pipelines (Pinecone, Weaviate, ChromaDB, pgvector, or similar)
• Experience automating sales/customer success/marketing workflows in a B2B SaaS environment
• Experience with workflow automation platforms (n8n, Workato, Prefect, Clay, PhantomBuster, Apify, Dust, or similar)
• Familiarity with Model Context Protocol (MCP) or similar standards for connecting AI systems to data sources and tools
• Exposure to observability tools for AI systems (LangSmith, Weights & Biases, custom logging/evaluation frameworks)
• Experience working in Revenue Operations, GTM Analytics, or Sales Operations environments
• Prior experience in open source or developer-focused SaaS companies