Technical Program Manager, Service Infrastructure

Details

Stripe is a financial infrastructure platform for businesses. The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable, and differentiated products.

As a Technical Program Manager in Infrastructure, you will drive programs spanning multiple Stripe engineering organizations, focusing on internal platforms that power Stripe's products. You will partner with engineering and product management leaders to plan, communicate, and steer large-scale technical programs involving Service Infrastructure, frameworks, asynchronous platforms, tooling, company-wide refactoring, and architectural improvements.

Responsibilities

• Work with teams across the organization to understand infrastructure usage pain points, identify common ideas, and create solutions spanning multiple domains.
• Define and produce high-quality written proposals, communications, and documentation.
• Help define the frameworks, asynchronous platforms, and tooling used to write and operate Stripe products.
• Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large migration programs to completion.
• Shape technical designs, predict technical roadblocks by collaborating with engineers, and identify trade-offs.
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs with well-defined success criteria.
• Improve the execution capabilities of engineering teams and train them to improve delivery where needed.
• Influence peers and stakeholders, build consensus, and work effectively with ambiguity.
• Use data and acquired knowledge to drive strategic decisions at the engineering leadership level.
• Create widely circulated plans that drive consistency, clarity, and alignment across teams.
• Operationalize and execute critical cross-functional programs spanning Stripe engineering organizations.

Requirements

Minimum Requirements

• 7+ years of software engineering, systems engineering, or technical program management experience.
• Experience with developer products or open-source projects.
• Experience with distributed systems, software libraries and frameworks, and service-oriented architectures.
• Excellent problem-solving skills, including the ability to digest complex information, distill it, and make recommendations and proposals.
• A track record of providing program management throughout all phases of software development, from kickoff to launch, demonstrating critical thinking, challenging norms, and thought leadership.
• Very strong written and verbal communication skills, with the ability to build relationships with stakeholders, teams, and senior leaders.
• Experience driving internal and external process improvements across multiple teams and functions.
• Experience operating autonomously and rapidly while leading large-scale efforts across multiple teams and functions, including stakeholders in different disciplines and time zones.

Preferred Qualifications

• Comfort working in a fast-changing environment as the AI tool chain evolves.
• Experience with core infrastructure, including databases, cloud compute, networking, and services.
• A flexible approach to technical program management and the ability to adapt to customer needs.
• A background in technical program management, specifically in software infrastructure.
• Comfort working with geographically distributed teams.
• Empathy for customer needs combined with a visionary approach.
• Enthusiasm for collaborating with teammates across Stripe's organization.