UX Writer · Mid-Senior · Web Product and Apps

Details

The Web Product Team oversees Nord Account, the central hub where millions of users authorize their accounts and manage subscriptions for NordVPN and the broader cybersecurity portfolio. The team is establishing a dedicated UX Writing team to ensure that web products and mobile apps provide a seamless, intuitive, and human-centered experience.

The multidisciplinary design team includes product designers, web designers, UX researchers, UX writers, and graphic designers. The team focuses on simplifying complex cybersecurity topics through clear, human, and high-quality design, while valuing ownership, honest feedback, creative initiative, and responsibility for craft.

The role will craft digital conversations that help millions of users navigate their security with confidence.

Responsibilities

• Own UX writing for end-to-end web and app flows, from onboarding to complex subscription management.
• Collaborate with designers, product owners, and developers to solve user problems using design and logic.
• Build working relationships with Legal, Retention, Brand, and Localization teams to deliver compliant, on-brand, and globally suitable copy.
• Maintain and evolve brand voice and UX writing guidelines across products.
• Build content and accessibility standards within the growing design system.
• Use research and usability testing to iterate on copy based on user behavior.
• Advocate for UX writing best practices and distinguish product-led communication from marketing copy.
• Support content decisions with evidence, align stakeholders across squads, and advocate for UX writing.

Requirements

• At least 3 years of UX writing or content design experience in a fast-paced digital product environment.
• Proven ability to turn technical complexity into clear, concise, and user-centered microcopy.
• A portfolio or case studies demonstrating the writing and design process.
• Proficiency using AI tools to enhance writing workflows and scale content production.
• Familiarity with Figma and design systems.
• Research-oriented approach, using data and testing to guide content decisions.
• Native-level English and exceptional writing skills, with attention to detail and global nuances.

Opportunities

• Ship work that reaches millions of users.
• Own content projects end-to-end.
• Shape content standards and elevate content quality.
• Help users feel safe and in control of their digital lives.
• Help establish how a new UX Writing team works.

Benefits

• Online and in-person training, access to Coursera and Skillshare, mentorship, and internal career opportunities.
• Extra vacation days, additional sick leave, special-occasion and parenting leave.
• Premium private health insurance, available in Lithuania and Poland.
• Free Calm and Headspace subscriptions, resilience and mindfulness training, and mental health events.
• In-house gyms, Multisport and Urban Sport cards, online workouts, mobility sessions, fitness guidance, and consultations.
• Company workation abroad.
• Ability to work from different locations.
• Gifts for birthdays, work anniversaries, weddings, and new family members.
• Summer camps for children and flexible working arrangements for parents.
• Team-building activities and company events.
• Access to the Vilnius headquarters, including silent rooms, gyms, a game room, music room, and coffee bar.

The recruitment process may use automated tools to evaluate applications based on relevant skills and experience. Human recruiters ultimately review applications. Candidates may contact the company for information about AI use or to opt out of automated evaluation.