Engineering Manager, Operator Tooling

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe's mission is to increase the GDP of the internet.

About the Team

The Operator Tooling team builds solutions to streamline internal workflows for more than 8,000 human agents. These tools help agents make informed decisions about how different actors use Stripe products, ensuring compliance with laws and Stripe policies. The team works on challenges such as preventing illegal transactions, including fraud, drugs, weapons, and terrorism financing, with the goal of resolving issues quickly and correctly for merchants and their clients.

The team operates across multiple products using Ruby, React, GraphQL, MongoDB, GitHub, Logscale, and Grafana.

Responsibilities

• Recruit, coach, and develop a team of exceptional engineers.
• Lead the development of operations tooling and reliable, user-first interfaces.
• Cultivate a culture of engineering excellence, innovation, and user empathy.
• Drive the engineering team toward technical quality, reliability, scalability, and operational excellence.
• Provide hands-on technical leadership across architecture, design, code reviews, quality assurance, and incident management.
• Participate in knowledge-sharing sessions and professional mentorship.
• Help shape Stripe's ability to maintain a secure and compliant platform.

Requirements

Minimum Requirements

• 8+ years of professional hands-on software development experience.
• 2+ years of experience leading software engineering teams.
• Hands-on experience designing and building large-scale distributed systems.
• Experience managing and mentoring junior and senior engineers.
• Customer obsession and the ability to represent customer experience in various forums to drive beneficial outcomes.
• A track record of attracting and hiring top talent and growing teams.
• Demonstrated ability to define and drive complex initiatives and projects across multiple teams.
• Proven success with cross-discipline and cross-team collaboration.

Preferred Qualifications

• Experience building and operating highly scalable, data-intensive services.
• Experience building and operating observability solutions, including telemetry collection, data transport and storage solutions, and composable UI architectures.

Deep expertise in every area is not required, but candidates should have a genuine interest in learning less familiar areas.

Professional Development

• Knowledge-sharing sessions to expand expertise.
• Dedicated one-to-one mentorship.
• Clear, measurable impact on the security and compliance of the platform.