Implementation Specialist, GTM Accelerate

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe's mission is to increase the GDP of the internet.

About the Team

The Professional Services team drives the adoption of Stripe capabilities across its user base, from Fortune 100 companies to high-growth startups. The Accelerate team is responsible for the critical "zero-to-one" phase of the user journey, partnering with developers and technical leaders to help them deploy quickly, integrate with high quality, and derive strategic value from Stripe.

Accelerate is a dedicated Stripe onboarding program designed to get users live quickly and operationally ready. It guides users through technical integration, fraud prevention setup, and financial reporting through both foundational and premium high-touch services.

Stripe is launching Stripe Delivery Centers, a new global team focused on designing, implementing, and growing Stripe operations. The team will solve global user issues, build operations, drive process improvements, and accelerate Stripe growth.

As an Onboarding Specialist, you will be the technical guide for users during their first 90 days with Stripe. You will proactively unblock deployments, ensure users are operationally ready to scale, and manage a portfolio of users through integration, Dashboard configuration, and risk management. You will also deliver technical workshops and act as the primary touchpoint for users navigating payments infrastructure.

Responsibilities

• Manage a portfolio of user implementations and act as a lightweight project manager to help users meet planned go-live dates.
• Deliver interactive technical workshops covering API integration, Dashboard utilization, fraud and Radar configuration, and financial reporting.
• Anticipate technical challenges and provide prescriptive guidance on API architecture and integration best practices.
• Advise users on dispute management workflows and reconciliation processes to support operational readiness.
• Provide outstanding customer service throughout the onboarding experience.
• Maintain current knowledge of Stripe products, features, and updates.
• Improve onboarding processes, documentation, and playbooks in collaboration with cross-functional teams and based on user feedback.

Requirements

Minimum Requirements

• High professional fluency in English, with the ability to explain complex API architecture to non-technical stakeholders and discuss business value with developers.
• At least 2 years of experience in implementation consulting, technical support, or solutions engineering, preferably with API technologies or SaaS environments.
• Strong technical aptitude, including the ability to read and debug code, understand RESTful APIs, and navigate complex technical environments.
• Strong problem-solving skills and the ability to identify solutions suited to a user's specific business model.

Preferred Qualifications

• Proficiency in Italian.
• Experience with financial systems such as ERP or accounting systems, online payments, or e-commerce platforms.
• Experience delivering live technical training or webinars to external users.
• Familiarity with code-level debugging in Python, Ruby, or Node.js.

This role is based in Dublin, Ireland and requires in-office attendance.