Integration Engineer, Metronome

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Its mission is to increase the GDP of the internet.

Metronome is a usage-based billing platform for modern software companies. It enables companies to launch products, offer flexible pricing models, and streamline finance workflows. The platform computes millions of invoices per billing period and helps customers use consumption data to serve their customers more effectively.

About the Team

The Solutions Architecture team at Metronome is a technical group working across sales, growth, product, and R&D. The team owns the technical aspects of the customer lifecycle between the sales process and handoff to post-implementation teams.

The role focuses on helping customers successfully implement Metronome's products and realize value quickly.

Responsibilities

• Conduct discovery and scoping to understand client challenges involving billing, product launches, pricing and packaging, quote-to-cash, customer experience, and related areas.
• Support clients throughout the implementation lifecycle, including requirements gathering, technical design, integration design, testing, data migration, and launch.
• Provide expert guidance on usage-based pricing and consumption business models.
• Configure Metronome's system on behalf of clients.
• Design integrations between Metronome's APIs and client business systems, including CRM and CPQ, payments, taxation, ERP, billing providers, reporting, and analytics tools.
• Act as a liaison between the field and Metronome R&D to advocate for client needs and feature requests.
• Partner with implementation managers and project team members to provide progress visibility and proactively identify risks and issues.
• Build relationships with people across client organizations, from day-to-day operators to C-suite executives. In-person customer meetings are expected whenever possible.
• Design integrations of Metronome into prospective customers' systems and consultatively influence their pricing and packaging strategies.
• Ensure proper handoff to post-implementation teams, including Customer Success and Technical Support.

Requirements

The role involves complex, technical customer engagements and requires a high-agency approach in a fast-moving startup environment.

Minimum Requirements

• 10+ years of experience in technical and/or customer-facing roles involving SaaS products, such as sales engineering, solutions architecture, or technical account management.
• Deep knowledge of the quote-to-cash space, including experience integrating with or interacting with Salesforce, NetSuite, CPQs, billing, tax, and payments tools.
• Experience leading complex, multi-phase technology transformation programs for enterprise companies.
• Experience working in fast-moving startup environments that value high agency.
• Ability to quickly learn and communicate technical concepts to technical, go-to-market, and finance stakeholders.
• Interest in building and improving go-to-market playbooks, processes, and reusable assets.
• Ability to travel approximately 30% of the time, depending on client needs.

Preferred Qualifications

• Experience as a software engineer, product manager, or in another technical role.
• Strong understanding of project management and program management fundamentals and principles.
• Experience working with Finance/CFO, Engineering/CTO, Product/CPO, Sales Operations/CRO, or Billing Operations users.
• Experience with logs, metrics, billing, finance, or other infrastructure and financial tooling and concepts.