IT Support Engineer

Details

Anthropic is hiring an IT Support Engineer to provide technical support across a mostly macOS environment, automate repetitive work, improve employee experience, and support the operational needs of a rapidly growing organization. The role works closely with IT Engineering and Security and offers opportunities to develop deeper infrastructure and systems administration skills.

Responsibilities

• Triage and resolve hardware, software, networking, and account issues through the ticketing system, Slack, and in-person support.
• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, Google Workspace, Slack, GitHub, Atlassian, and other SaaS platforms.
• Troubleshoot device enrollment, configuration profiles, and policy enforcement.
• Support access management and employee lifecycle workflows, including onboarding, offboarding, and reorganizations.
• Handle escalations requiring cross-team coordination.
• Participate in an on-call rotation for urgent issues outside business hours.
• Provide hands-on support for user technology, AV systems, conference rooms, and printers.
• Communicate clearly with users at all technical levels.
• Write and maintain runbooks, how-to guides, and knowledge base articles.
• Identify recurring support issues and opportunities for automation.
• Streamline onboarding and other high-volume operations.
• Contribute to automation efforts.
• Maintain and improve device management, identity, and access systems.
• Write Bash and Python scripts to automate repetitive tasks.

Requirements

Minimum Qualifications

• Hands-on IT support experience, ideally in a fast-paced environment.
• Experience supporting macOS endpoints and familiarity with ChromeOS, iOS, and Android.
• Experience administering Google Workspace.
• Experience administering Slack, including workspace management, permissions, and troubleshooting.
• Experience supporting and administering other SaaS tools.
• Understanding of identity and access fundamentals, including SSO, MFA, and directory services.
• Familiarity with MDM fundamentals and endpoint management concepts.
• Basic Bash or Python scripting skills for automation.
• Strong, methodical, and persistent troubleshooting skills.
• Clear communication skills and a service-oriented approach.
• Ability to take ownership of problems and follow through until resolution.

Preferred Qualifications

• Familiarity with zero-trust security concepts and endpoint security tooling.
• Knowledge of networking basics, including DNS, DHCP, and VPNs.
• Experience with IT projects such as migrations, tool rollouts, or process redesigns.
• Experience using AI tools to improve personal or team productivity.
• Interest in developing deeper technical skills and taking on more complex systems administration work.

Education and Experience

• Bachelor's degree or an equivalent combination of education, training, and experience.
• Relevant field of study demonstrated through coursework, training, or professional experience.
• Required years of experience correlate with the internal job level requirements.

Compensation

• Annual salary: £130,000–£175,000 GBP

Benefits and Logistics

• Hybrid policy: Staff are expected to work from one of Anthropic's offices at least 25% of the time; some roles may require more office time.
• Anthropic sponsors visas where possible and makes reasonable efforts to support visa applications with assistance from an immigration lawyer.
• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.
• London office collaboration space.