Product Manager, Tickets

Details

Role description

You will be part of the team responsible for product roadmaps and launches at Airbnb. You will drive specific features that are part of every launch and determine how they are positioned and communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release to growth. And your cross-functional work ensures a consistent product voice across the experiences being built at Airbnb.

We are seeking a Product Marketing & Management leader to join our Tickets team. Tickets is a new and fast-growing business spanning attractions, tours, and live events, and you'll be at the forefront of defining the category for Airbnb — shaping a product guests love, building the supply that powers it, and telling the story that brings it to market. This is an exciting opportunity to stand up a business from the ground up and leave a lasting impact on how the world explores and connects.

Responsibilities

• Develop and maintain a product vision, strategy, and roadmap for Airbnb Tickets.
• Synthesize guest, host, and partner feedback and translate it into product features and positioning.
• Develop the public-facing messaging and narrative for Tickets, and land the value proposition with guests, supply partners, and the media.
• Align product teams and cross-functional partners across marketing, communications, and PMM.
• Develop partnerships with attractions operators, tour providers, and live event suppliers, with a focus on both supply and demand.
• Ensure the existing storefront is healthy and the quality bar is high across ticket listings.
• Role model behaviors that encourage open communication and curiosity.
• Make judgements and prioritization decisions that are in the best interests of our users.
• Efficiently execute to ship products and deliver impact for our business and users.

Requirements

• 10+ years of product management and/or product marketing experience.
• Experience creating product messaging and positioning and delivering it to customers and the media.
• Demonstrated inbound and subject matter expertise, ideally in ticketing, travel, events, or marketplace businesses.
• Background in ticketing marketplaces, including hands-on experience with operator and supply-side tools and with ticketing standard APIs and integrations (e.g., reservation and distribution systems, connectivity platforms, barcode/QR validation).
• Requirements gathering & documentation — framed around turning ambiguous problems into clear specs that align eng, design, and partners.
• Backend ticketing data model — ticket types, fare/price classes, entitlements, and how those relationships structure inventory.
• Inventory & availability modeling — capacity, time slots, holds, and real-time availability across supply sources.
• Able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
• Excited to build a new business that brings the best possible ticketing experience to all the guests and hosts on our platform.
• Demonstrated track record of product leadership in a cross-functional environment.
• Built and scaled global consumer products, marketplaces, or ecosystems that people love.
• Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.
• Experience working on consumer products that drive significant revenue.
• A strong ability to effectively use data and perform business analysis to support product strategy and go-to-market decisions.
• Excited to drive execution across teams in a fast-paced environment.
• Enjoys doing individual contributor product and product marketing work and staying in the details.
• Strong ability and desire to travel frequently, including domestic and international.

Location and work mode

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.