Product Marketing Operations Manager

Details

Product Marketing at Grafana Labs is part of the Product organization and focuses on positioning Grafana Cloud, supporting marketing campaigns, creating content, and helping engineering teams understand the value of observability products.

The Product Marketing Operations Manager will keep the Product Marketing system running and improve it by tracking performance, reporting metrics, experimenting with AI workflows, and maintaining the collateral and tools used by the team and field organization. The role works closely with software engineers to test prototypes such as sales deck generators and competitive analysis tools, define quality standards, and transition successful ideas into production tools.

This role is suited to someone with experience in a Product or Marketing organization at a software company who is comfortable solving imperfectly defined problems and shaping a new operations function.

Responsibilities

• Drive cross-functional initiatives across Go-to-Market, Product, and Marketing teams.
• Own follow-ups, task tracking, and on-time completion of initiatives.
• Coordinate with Field, Enablement, and Marketing teams on shared goals and priorities.
• Coordinate enablement activities with the Enablement team.
• Track product marketing metrics, including content, enablement session, and launch performance and usage.
• Interpret metrics and report findings to the team weekly.
• Experiment with AI workflows and tools, including using AI to write scripts and validating that they work.
• Define quality standards for AI-generated output and codify them into evaluations.
• Work with software engineers to refine and deploy AI tools and transition promising prototypes into production-ready solutions.
• Test tools such as deck generators with sellers, create evaluations, and communicate results internally.
• Maintain important collateral, including core decks, positioning content, and enablement sessions.
• Keep collateral accurate and current, distribute it broadly, and ensure sellers know where to find and use it.
• Maintain the shared product knowledge base by identifying missing or outdated information, following up with owners, and improving maintenance processes.

Requirements

• At least 2 years of experience in an operations, analytics, enablement, or technical support role within a Product or Marketing organization at a software company.
• Strong analytical judgment, including the ability to use AI and other tools to retrieve data, validate results, and turn findings into recommendations.
• Proficiency with AI agents, including building reusable skills and automated workflows.
• Ability to assess AI output quality and codify that judgment in evaluations.
• Ability to quickly understand software products and explain their value to SREs and platform engineers, including how observability products support their work.
• Ability to build dashboards and pages in Grafana, or learn quickly.
• Strong project management and organizational skills.
• Excellent verbal and written communication skills, including presenting data to a team.

Additional Qualities

• Bias toward action and a willingness to build, test, and ship.
• Ability to manage multiple projects and priorities.
• Adaptability and comfort working in a fast-paced environment.
• High emotional intelligence and strong interpersonal skills.
• Ability to improve collaboration with Field, Enablement, Marketing, and other partner teams.

Compensation

The base compensation range in Ireland is EUR 84,048–100,858 per year. Actual compensation may vary based on level, experience, and skillset. The role also includes Restricted Stock Units (RSUs).

Benefits

• 100% remote global culture.
• In-person onboarding.
• Global annual leave policy of 30 days per annum, including 3 Grafana Shutdown Days.
• Career growth pathways.
• Transparent communication and approachable leadership.
• High-trust, empowered teams.
• Open-source company culture.