Product Operations Manager, Research Product

Details

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. The Product Operations Manager on the Research Product team will work directly with Product and Engineering teams (Growth, Enterprise, and Verticals) to build, launch, and improve products that make the most of frontier models’ capabilities. This role connects strategy to execution by creating alignment across the company and balancing hands-on tactical execution with strategic initiatives to operationalize product delivery at scale.

Responsibilities

• Ensure product teams have the information they need to make great decisions: voice-of-customer synthesis, feedback routing, and creating high-leverage engagement points across the product lifecycle.
• Establish rigor in understanding users via reliable metrics, dashboards, hypotheses, and mechanisms for measuring product success and impact (analytics dashboards and reporting systems).
• Streamline decision points and improve common product development processes and tooling.
• Support product organization rhythms and operational models (offsites, Monthly Business Reviews, team town halls, etc.).
• Create reliable run-of-business systems across product and facilitate collaboration between Product, Engineering, Sales, Customer Success, and Marketing.
• Run Early Access Programs (EAPs), beta programs, and maintain launch motions to validate hypotheses, ship with confidence, and monitor impact.
• Create cross-team roadmap visibility and communicate product priorities and work across Anthropic.

Requirements

• 4+ years of experience in product operations, program management, or related operational roles in hyper-scaling tech companies.
• Experience building processes and programs from 0 to 1 and scaling them thoughtfully.
• Experience working deeply with AI and frontier models.
• Strong cross-functional partnership skills and ability to influence without authority.
• Strong analytical skills: translate qualitative and quantitative data into actionable insights and recommendations.
• Experience managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments.
• Experience with launch coordination, early access programs, and customer feedback loops.
• Passion for iterative, user-driven product development and for creating scalable systems that help Product teams understand users.
• Bachelor’s degree or equivalent combination of education/training/experience; field relevant to the role.

Compensation

• Annual Salary: $240,000 - $260,000 USD

Location & Work Model

• Locations listed: San Francisco, CA and New York City, NY (United States).
• Location-based hybrid policy: staff are expected to be in one of Anthropic's offices at least 25% of the time; some roles may require more time in-office.

Logistics & Other Details

• Visa sponsorship: Anthropic states they do sponsor visas and retain an immigration lawyer to assist, though sponsorship is not guaranteed for every role/candidate.
• Candidates are encouraged to apply even if they do not meet every qualification.
• Anthropic offers competitive compensation and benefits, equity donation matching, generous vacation and parental leave, flexible working hours, and office space for collaboration.

How We're Different

• Anthropic pursues large-scale AI research as a cohesive team with emphasis on impact, steerability, and safety. The company values collaboration and communication and conducts frequent research discussions. Relevant research directions include topics such as GPT-3, interpretability, scaling laws, multimodal neurons, and learning from human preferences.