Senior Planning Partner, Content

Details

You will join Airbnb’s Global Operations Community Support Planning team, responsible for end-to-end roadmap planning for Community Support. The team ensures initiatives and programs are prioritized in alignment with company strategy and the goal of delivering an exceptional customer experience.

As a Senior Planning Partner, Content, you will support one or more product spaces and serve as the primary point of contact for Content Managers, writers, and strategists. You will own the end-to-end planning and coordination of launches that impact Community Support content, ensuring clear communication, aligned objectives, and on-time, high-quality delivery.

Responsibilities

• Engage with cross-functional partners and stakeholders through regular check-ins, planning timelines, milestone communications, and feedback sessions.
• Identify responsible individuals for each launch, including writers, strategists, Marketing, Legal, technical subject-matter experts, Localization, taxonomy, training, resource center, Biztech, and related project managers.
• Build and communicate content schedules, including time for content audits, authoring, technical accuracy reviews, Marketing and Legal reviews, localization, and schedule buffers.
• Schedule and lead launch meetings, including information-gathering walkthroughs, content audit sessions, Marketing pre-flight meetings, weekly launch status meetings, and launch-day Mission Control meetings.
• Partner with content strategists to identify impacted content, prioritize impacts as P1 Day One, P2 fast-follows, or P3, ensure tickets are filed, and flag UI-linked content and localization requirements.
• Prepare weekly status communications covering impacted articles, P1/P2/P3 status, audit timing, approval progress, and launch-date changes.
• Anticipate risks and issues, develop mitigation strategies, drive issues to resolution, and track tardy content requests as at risk.
• Coordinate approvals and schedule live approval meetings with Marketing, Engineering, Legal, and other stakeholders when necessary.
• Prepare communications for partner teams such as Localization, Biztech, Knowledge Management, and Training.
• Coordinate the real-time go-live process on launch day once Readiness has approved the launch.
• Represent the content team in launch meetings, coordination sessions, and contact center sessions.
• Shield writers from logistical questions and track missing information, approvals, and blockers.
• Prepare leadership launch decks covering published content and performance, and maintain records for reporting, wins, and learnings.
• Track post-launch status and communicate escalations.
• Improve and simplify content planning processes and implement feedback mechanisms with partners and stakeholders.

Requirements

• 8+ years of experience in strategic planning, program management, or business operations, with a proven record of success.
• Experience leading cross-functional planning or portfolio management processes with executive visibility.
• Exceptional verbal, written, and presentation communication skills across all organizational levels.
• Strong problem-solving and analytical skills, including an understanding of system implementation and change management.
• Proficiency with virtual collaboration and project management tools such as Asana, Jira, and Airtable.
• Strategic thinking and strong organizational skills, with the ability to collaborate across functions.
• Hands-on working knowledge of the software product development lifecycle and methodologies; Agile experience is desired.
• Ability to de-escalate issues and resolve conflicts professionally and empathetically.
• Ability to manage multiple launches and competing priorities while delivering on time and within scope.
• Comfort working with shifting priorities in a dynamic, ambiguous, and fast-paced environment.
• Experience planning or coordinating content, knowledge management, or product launches.

Location

This position is Canada remote eligible. Occasional work at an Airbnb office or attendance at offsites may be required, as agreed with the manager. Candidates must live in a province where Airbnb Canada, Inc. has a registered entity. Current eligible provinces are Ontario, British Columbia, Quebec, and Saskatchewan.

Benefits

The role may be eligible for bonus, equity, benefits, and Employee Travel Credits. Airbnb provides reasonable accommodations throughout the recruitment process.

Compensation

The annual base pay range is $102,000–$128,000 CAD. Actual base pay depends on factors including training, transferable skills, work experience, business needs, and market demands.