Senior Product Designer, Knowledge Graph

Details

Grafana Labs is hiring a Senior Product Designer to join its Product Design organization and work on Grafana Cloud's Knowledge Graph. The role focuses on designing experiences for the context layer that powers the entity graph, entity catalog, and RCA workbench. Knowledge Graph automatically discovers services, infrastructure, and databases from existing telemetry, maps dependencies, and runs anomaly detection to help engineers, SREs, and their agents understand systems and resolve incidents faster.

This is a fully remote role within the R&D organization. Strong proactive communication, collaboration, facilitation, and relationship-building skills are essential. The position is open to candidates in the United States and Canada, with a preference for the US or Canada East Coast, while other time zones may be considered for exceptional candidates.

Responsibilities

• Enable customers to understand and explore how their systems connect to one another.
• Design clear, simple ways to represent complex, constantly changing information without overwhelming users.
• Translate research and data into experiences that are easy to understand and that reduce complexity.
• Tailor experiences to different target audiences and user perspectives.
• Work cross-functionally with engineering, product management, technical writing, go-to-market teams, and Product Design colleagues.
• Prioritize impact while balancing business priorities, customer needs, and technical considerations.
• Document user needs and pain points, design directions, UX trade-offs, and detailed designs for features and enhancements.
• Conduct research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and the Grafana user community.
• Coach and mentor other designers and contribute to the evolution of the Product Design team's ways of working.

Requirements

• 7+ years of relevant design experience working on B2B or enterprise software products, ideally tools and services for developers or other highly technical users.
• A portfolio demonstrating effective designs for complex products delivered in a fast-paced environment.
• Experience conducting qualitative research in complex fields and building empathy with users, their needs, and their pain points.
• Ability to make design decisions that balance business goals, product priorities, customer feedback, research insights, and technical considerations.
• Ability to collaborate with cross-functional teams across multiple locations and time zones to iteratively ship and evolve products while maintaining the overall design vision.
• Attention to detail and willingness to learn about a complex, technical product space.
• Experience working in a fully remote, fast-paced environment with transparency and autonomy.

Bonus Qualifications

• Experience designing complex, data-dense interfaces with a focus on clarity.
• Ability to quickly understand a technical domain, customer needs, and user workflows in order to design effective experiences.
• Domain knowledge or experience in observability, cloud infrastructure, or database monitoring.
• Experience helping design teams, particularly at engineering-led companies, improve their practice, collaboration with partner functions, and user and organizational impact.

Application Request

Applicants should provide an example of an experience where decision-making in a complex area was made easier through a well-curated user interface, along with one or two sentences explaining what made it effective.

Compensation and Benefits

• Base compensation in Canada: CAD $145,000–$182,000 per year.
• Actual compensation may vary based on level, experience, and skill set.
• Benefits include equity, a bonus where applicable, and other benefits.
• Grafana Labs is a 100% remote company with a global culture.
• In-person onboarding is provided.
• The company operates a global annual leave policy of 30 days per year, including three Grafana Shutdown Days, subject to local legislation.
• Career growth pathways, transparent communication, and an open-source, high-trust culture.