Senior Product Designer, Knowledge Graph

Details

Grafana Labs is hiring a Senior Product Designer for Grafana Cloud’s Knowledge Graph. The role is fully remote and open to candidates in the United States and Canada, with a preference for candidates on the US or Canada East Coast.

You will join a distributed Product Design organization of more than 25 designers, researchers, engineers, and design leaders. You will design experiences for the context layer of Grafana Cloud, including its entity graph, entity catalog, and RCA workbench. The Knowledge Graph automatically discovers services, infrastructure, and databases from existing telemetry, maps dependencies, and runs anomaly detection to help engineers, SREs, and their agents understand systems and resolve incidents faster.

The role requires strong remote communication, collaboration, facilitation, and relationship-building skills. You will develop deep expertise in the product area and its customer personas, use cases, and workflows, while also contributing to the evolution of Grafana’s Product Design team through coaching, mentoring, and internal initiatives.

Responsibilities

• Enable customers to understand and explore how their systems connect, presenting complex and constantly changing information clearly without overwhelming users.
• Translate research and data into easy-to-digest experiences that break down complexity.
• Tailor experiences to different target audiences and user perspectives.
• Collaborate cross-functionally with engineering, product management, technical writing, go-to-market functions, and other Product Design team members.
• Prioritize impact while balancing business priorities, customer needs, and technical considerations.
• Document user needs, pain points, design directions, UX trade-offs, and detailed feature designs.
• Conduct research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and the Grafana user community.
• Coach and mentor other designers and help evolve design-team practices.

Requirements

• 7+ years of relevant design experience working on B2B or enterprise software products, ideally tools and services for developers or other highly technical users.
• A portfolio demonstrating effective designs for complex products delivered in a fast-paced environment.
• Experience conducting qualitative research in complex fields and developing empathy for users, their needs, and their pain points.
• Ability to balance business goals, product priorities, customer feedback, research insights, and technical considerations when making design decisions.
• Ability to collaborate with cross-functional teams across multiple locations and time zones to iteratively ship and evolve products while maintaining the overall design vision.
• Strong attention to detail and willingness to learn a complex, technical product area.
• Experience working in a fully remote, fast-paced environment with transparency and autonomy.

Bonus Qualifications

• Experience designing complex, data-dense interfaces with a focus on clarity.
• Ability to quickly understand technical domains, customer needs, and user workflows.
• Knowledge of or experience with observability, cloud infrastructure, and/or database monitoring.
• Experience helping design teams, particularly at engineering-led companies, improve their practice, cross-functional collaboration, and user and organizational impact.

Application Requirement

Applicants should provide an example of an experience where decision-making in a complex area was made easier through a well-curated user interface, including one or two sentences explaining what made the experience effective.

Compensation and Benefits

The US base compensation range is USD $143,000–$180,000 per year. Actual compensation may vary based on level, experience, and skill set. Benefits include equity, bonus where applicable, and other benefits. Compensation ranges are country-specific, and recruiters will discuss the applicable market pay range and benefits for candidates applying from Canada.

Grafana Labs is a 100% remote company with a global culture, transparent communication, career growth pathways, open-source roots, and empowered teams. The company provides in-person onboarding and operates a global annual leave policy of 30 days per year, including three Grafana Shutdown Days, subject to local legislation.

Grafana Labs is an equal opportunity employer. The company may use AI tools in its recruitment process to assist in matching CV information to job postings, while its recruitment team continues to manually review applications.