Senior Solutions Engineer

Details

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. Grafana Labs is a 100% remote company with 1,600+ team members across 40+ countries.

Responsibilities

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with the Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Requirements

• Ideally located in Greater New York City or Boston area (role is Remote - United States)
• 5+ years of technical pre-sales experience, ideally with open source technologies or in the metrics/monitoring space
• Strong written and oral communication skills for collaborating with remote internal teams and worldwide customers
• Ability to articulate value propositions and technical advantages of products
• Technical mindset and desire to grow technically; candidates may come from coding bootcamps, post-sales, or engineering backgrounds
• Comfortable working in a remote-first, international team and in a startup environment with varied and complex duties

Compensation & Rewards

• In the United States the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.
• All roles include Restricted Stock Units (RSUs)

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture
• Scaling organization with meaningful work in a high-growth environment
• Transparent communication and approachable leadership
• Innovation-driven with autonomy to ship work and try new things
• Open source roots and empowered teams
• In-person onboarding
• Global annual leave policy of 30 days per annum (with 3 days reserved for Grafana Shutdown Days)

Other Notes

• Grafana Labs is an equal opportunities employer and welcomes applications from everyone
• Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.