Staff Product Designer, Incident Response Management

Details

Grafana Labs is the company behind the open observability cloud and Grafana Cloud, a fully managed observability platform used by millions. We are a 100% remote company with a global engineering and product organization. This role focuses on designing practical and effective user experiences for Grafana’s Incident Response & Management (IRM) solutions across desktop, web, mobile, collaboration platforms, and agentic harnesses.

Responsibilities

• Design pragmatic, cohesive, and highly scalable UX and product designs for Incident Response & Management (IRM) solutions.
• Collaborate with engineering, product management, technical writing, go-to-market, and design leadership to iterate and improve products.
• Document user needs, pain points, design directions, trade-offs, and detailed designs using product design and visual communication tools (including agentic tooling where valuable).
• Plan and execute formative and evaluative research initiatives with researchers, cross-functional collaborators, and lead customers (e.g., Customer Advisory Board and Design Partnership Program).
• Coach and mentor other designers, contribute to team initiatives, and help evolve ways of working across the Product Design organization.
• Develop deep expertise in the product area, customer and user personas, use cases, and workflows to influence product surface and internal engineering usage.

Requirements

• Significant experience designing for developers, SREs, and other highly technical users.
• A portfolio of well-articulated design work that demonstrates impact on business goals, metrics, or KPIs for complex and data-rich dev tooling and/or enterprise SaaS products.
• Ability to make design decisions balancing business goals, product priorities, customer feedback, research insights, and technical constraints.
• Experience delivering pragmatic, cohesive, and scalable design solutions in a fast-paced environment.
• Strong remote communication, collaboration, facilitation, and relationship-building skills; comfortable working across multiple locations and time zones.
• Experience working in a fully-remote environment with transparency, autonomy, and cross-functional collaboration.
• Desire to seek diverse perspectives, aim for progress over perfection, follow through on commitments, support peers, and mentor new hires.

Tools & Platforms Mentioned

• Figma (including agentic extensions such as Figma Make)
• Agentic tooling examples: Cursor, Claude Code, Codex
• Touchpoints and integrations: web (desktop/mobile), native mobile, Slack, Microsoft Teams, MCP integrations, CLI, API

Bonus Points For

• Experience designing developer or SRE tools for critical cloud infrastructure, security, or other high-stress use cases.
• Experience designing cross-platform developer experiences across web, desktop, mobile, CLI, API, MCP integrations, and agentic harnesses.
• Understanding of incident response scenarios and practices related to observability, cloud infrastructure, database monitoring, cyber security, or similar domains.

When You Apply

• Provide an example of a successful software product that addresses incident response management or similar use cases and briefly explain what makes it effective.

Compensation & Rewards

• Base compensation range in Canada: CAD 164,000 - CAD 205,000 (actual compensation may vary based on level, experience, and skillset).
• Benefits include equity, bonus (if applicable), and other benefits (link provided in the original posting).

Additional Notes

• This is a remote position; Grafana Labs is looking for candidates in the US and Canada (East Coast US/Canada preferred).
• The company is remote-first and offers in-person onboarding.
• Grafana Labs is an equal opportunity employer and may utilize AI tools in recruitment to assist matching, with manual review of CVs by the recruitment team.