Software Engineer, OpenAI Presence

Details

OpenAI Presence, part of Enterprise Engineering, builds a platform for reliable AI agents that carry out high-volume business workflows. The platform supports agent evaluation, deployment, improvement through real interactions, integrations with company systems, voice and chat experiences, policies, guardrails, and human handoffs.

Responsibilities

• Provide hands-on technical leadership, guiding architectural decisions and implementation across the Presence platform.
• Design and build backend systems for reliable, high-volume agent workflows in support, sales, and other enterprise use cases.
• Develop platform capabilities that support agent development and learning from real-world use.
• Identify and address reliability bottlenecks as agent workflows become more complex and usage grows.
• Work across backend infrastructure and product experiences as needed, collaborating with other engineers to turn evolving requirements into working software.
• Help set the platform's technical direction while taking architecture from early decisions through systems that perform reliably at scale.

Requirements

• 9+ years of professional engineering experience, excluding internships, in backend, platform, or product engineering roles.
• A track record of hands-on technical leadership, including setting architecture, breaking complex problems into clear implementation plans, and guiding engineers through delivery.
• Deep backend engineering and systems design skills.
• Proficiency in at least one backend programming language.
• Experience designing services, data models, and interfaces that remain reliable as usage grows.
• End-to-end ownership of complex systems or product capabilities, from ambiguous requirements and technical design through implementation, launch, and production iteration.
• Strong production engineering judgment, including diagnosing difficult failures, reasoning about performance and scalability, and improving reliability through testing, observability, and operational discipline.
• Strong product judgment connecting technical decisions to user needs, while balancing delivery speed, reliability, security, and long-term maintainability.
• Ability to move between backend infrastructure and product experiences, contribute across the stack when needed, and quickly learn unfamiliar systems, tools, and domains.
• Clear technical communication and effective cross-disciplinary collaboration, including explaining trade-offs, creating alignment, and driving complex work forward while remaining hands-on.
• Experience with AI agents, enterprise workflows, integrations, or agent development and evaluation is a plus, but not required.

Benefits

• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, paid company holidays, office closures, and paid sick or safe time.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Equity, performance-related bonuses for eligible employees, charitable donation matching, and wellness stipends may also be provided.