Solutions Architect, SMB (Pre-Sales)

Details

Stripe is a financial infrastructure platform for businesses. The SMB Solutions Architecture team works with technical and business leaders, payments leaders, and product engineering teams to evangelize Stripe's solutions, identify business challenges, and provide strategic technical and business guidance.

Responsibilities

• Build consultative, trusted relationships with C-level executives and technical decision-makers.
• Provide business and technical thought leadership and advise customers on mission-critical business challenges.
• Understand customer business objectives and apply Stripe's Payments, SaaS, Banking-as-a-Service, and Link Network solutions.
• Drive technical wins through product demonstrations, RFP responses, product evangelism, and customer-aligned solution narratives.
• Create scalable customer engagement processes, including one-to-many engagements, webinars, office hours, and reusable videos and templates.
• Expand Stripe's footprint within existing accounts across global markets and business units by introducing new capabilities and local payment methods.
• Collaborate with go-to-market, product, and marketing teams to deliver executive briefings for SMB accounts.
• Represent customer insights, trends, and opportunities to Stripe's product team.
• Work with professional services and partners to accelerate activations and time to live.
• Collaborate with partners to help Stripe scale and reach its total addressable market.
• Travel approximately 25% to connect with users and collaborate internally.

Requirements

• 3+ years of relevant experience in software development, enterprise sales, architecture, business development, or a related field.
• 2+ years of experience in a similar customer-facing engineering role, such as Solutions Architect, Sales Engineer, Customer Success, or Professional Services Delivery, ideally within a fintech, payments technology, or global software enterprise.
• Experience presenting and architecting solutions for customers; payments domain experience is preferred but not required.
• Deep understanding of the software development lifecycle and REST APIs.
• Experience writing code in at least two of the following languages is preferred: Ruby, Python, JavaScript, Java, or Go.
• Excellent oral and written communication and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.
• Ability to learn and apply Stripe solutions, including Payments, Billing, and Connect.
• Ability to understand how technologies and systems such as ERP, CRM, billing, tax, and legacy systems interact.
• Executive engagement skills and the ability to establish credibility with key decision-makers at all levels.
• Strong organizational and time-management skills, including the ability to manage competing priorities across multiple opportunities and customers.
• Strong collaboration skills for working with the broader go-to-market team.
• Experience solving open-ended business problems using technology and creative thinking.
• Ability and willingness to travel according to business needs.