Solutions Architect, Enterprise (Pre-Sales)

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe’s mission is to increase the GDP of the internet.

About the Team

The Solutions Architecture Team partners with users to realize their full potential through the adoption of prescriptive solutions that drive growth and success. The team influences revenue growth across Stripe’s product portfolio and collaborates with sales, support, product management, and Stripe’s executive team to provide the best experience to valued customers.

Responsibilities

• Be a key member of a Stripe account team with deep involvement in defining customer strategy.
• Identify and close complex opportunities and accelerate solution adoption by aligning with customers’ product and business roadmaps.
• Serve as a trusted advisor and provide thought leadership to senior business and technical stakeholders, including CIOs, CTOs, COOs, CROs, CDOs, Heads of Product Engineering, and Heads of Payments.
• Understand customer business objectives and design and apply Stripe solutions to address their challenges.
• Develop end-to-end customer transformation journeys and create future roadmaps and architectures involving deep third-party integrations.
• Conduct business analysis and research on customers, industries, and competitors to support business growth.
• Lead strategy engagements through customer discovery, executive briefings, readouts, presentations, workshops, and solution demos.
• Expand Stripe’s footprint within existing accounts into new global markets and business units by introducing new capabilities and local payment methods.
• Act as the voice of the customer by bringing insights, trends, and opportunities to leadership, product, and engineering teams.
• Participate in sales forecasting, Quarterly Business Reviews, and account or territory planning.
• Travel approximately 25% to connect with users in person and collaborate internally.

Requirements

• 7+ years of experience in a similar customer-facing engineering role, such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• 5+ years of experience in pre-sales.
• Experience in payments, billing, invoicing, issuing, banking, or fintech.
• Executive engagement skills and the ability to establish relationships with key decision-makers and build credibility at all levels.
• Effective group-facilitation skills and confidence leading customer meetings.
• Thorough understanding of the software development lifecycle and API architectures.
• Experience writing code in Ruby, Python, JavaScript, Java, or Go is a plus.
• Outstanding spoken and written communication and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.
• Ability to operate independently in an ambiguous, fast-paced environment.
• Passion for ownership and driving change in a constantly evolving environment.
• Superior verbal and written communication skills in English.
• Ability to travel as required by the business.

Preferred Qualifications

• Prior consulting experience.
• Experience at a growth-stage internet or software company.