Solutions Engineer | PST or EST US | Remote

Details

Grafana Labs is seeking a Solutions Engineer to join its Commercial Solutions Engineering team. The team consists of customer-facing product experts who educate potential and existing customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. Solutions Engineers also partner closely with the Sales team to help qualify and close opportunities and provide customer feedback to Product Management and Engineering.

Responsibilities

• Join an early member of a high-growth team working together to solve technical and customer problems.
• Partner with the Sales team to articulate Grafana's value proposition, vision, and strategy to customers.
• Own technical engagement with customers and help close high-velocity opportunities through competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations to potential and existing customers.
• Communicate proactively with customers and internal teams to provide feedback on products and the competitive landscape.
• Drive product conversations based on customer needs and problems identified during interactions.
• Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement materials.

Requirements

• Ideally located in the Central Region of the United States.
• Five or more years of technical pre-sales experience, ideally with open-source technologies or in the metrics and monitoring space.
• Strong judgment, collaboration, and leadership skills for varied and complex responsibilities in a startup environment.
• Ability to work and collaborate with an international, remote-first team.
• Excellent written and oral communication skills.
• Ability to articulate the company's value proposition and the technical advantages of its products.
• Ability to solve technical challenges and develop creative customer solutions.
• A technical mindset and desire to grow technically.
• Candidates may have previous post-sales or engineering experience or may be recent graduates of a coding bootcamp.
• Self-motivation, initiative, and creativity.

Compensation & Rewards

The United States on-target earnings compensation range is $182,000–$226,000 per year. Actual compensation may vary based on level, experience, and skillset. The role includes Restricted Stock Units (RSUs).

Benefits

• 100% remote, global culture.
• Career growth pathways.
• In-person onboarding.
• Global annual leave policy of 30 days per annum, including three Grafana Shutdown Days, subject to local legislation.