Senior Product Manager, Infrastructure Observability

Details

Responsibilities

• Transform ideas and feedback into a product vision and roadmap
• Empathize with customer problems in order to collect user needs, requirements, and pain points
• Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
• Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers
• Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering

What You’ll Be Doing (role scope)

As the Senior Product Manager for Infrastructure Observability (Infra O11y), you’ll be responsible for Grafana Cloud’s most popular products spanning the infrastructure suite: Kubernetes Monitoring and Cloud Provider Observability.

Your primary responsibility will be to help define the vision and ensure the long-term success of Infra O11y, working with your engineering partners to fine-tune product strategy, including:

• Charting the path forward for net-new product initiatives (e.g., Host Monitoring)
• Maintaining a strong roadmap and customer satisfaction for Grafana Cloud’s most mature products
• Conducting heavy customer discovery to understand user needs and build consensus across several Engineering groups and many stakeholders
• Building conviction in areas like competitive analysis and sales enablement to inform activities like pricing and packaging

You’ll also ensure experiences are tightly woven into the broader Grafana Cloud suite by establishing integration touchpoints with offerings like Grafana Cloud Knowledge Graph and Grafana Assistant to enable seamless monitoring experiences with guided explorations and natural language.

Requirements

• A BS/BA in Computer Science, a related field, or equivalent work experience
• 7+ years of experience in Product Management
• 5+ years of experience in a B2B SaaS product
• Experience using or building developer-facing tools, APIs, or platform services
• Ability to discuss APIs, data models, schema evolution, and distributed systems concepts
• Experience driving adoption of shared services or platform capabilities across multiple product teams
• Experience working with Engineering and Design teams to build delightful products and features with strong UX in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders

Bonus Points

• Experience with open source software and/or commercial open source companies
• Experience using or building observability products and/or developer tools (either internally as an SRE or for external customers)
• Proficient with infrastructure concepts and components (e.g., Kubernetes, Cloud Service Providers, and VMs) and able to articulate these models in human-readable terms
• Experience with AI tools

Compensation

In the United States, the base compensation range for this role is $162,275 - $194,730. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All roles include Restricted Stock Units (RSUs).

Remote/Location

This is a fully remote position and Grafana Labs is considering candidates in the US EST.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture
• Transparent Communication
• Innovation-Driven
• Open Source Roots
• Empowered Teams
• Career Growth Pathways
• Approachable Leadership
• Passionate People
• In-Person onboarding
• Balance is Key: global annual leave policy of 30 days per annum (with 3 days reserved for Grafana Shutdown Days; compliance with local legislation where applicable).