Staff Product Manager, OpenTelemetry | US | Remote

Details

Grafana Labs is seeking a Staff Product Manager for OpenTelemetry Experience. This fully remote role will own the end-to-end journey for helping people and coding agents instrument workloads and send healthy, useful OpenTelemetry data to Grafana Cloud.

The role focuses on making Grafana Cloud an easy and trusted destination for OpenTelemetry workloads by reducing setup complexity, troubleshooting failures, and improving telemetry quality and usability. The position spans multiple products and engineering teams and requires cross-product product leadership without relying on direct organizational authority.

Responsibilities

• Define the vision, strategy, and cross-product roadmap from an uninstrumented workload to healthy, useful telemetry in Grafana Cloud solutions.
• Create coherent experiences across OpenTelemetry SDK instrumentation, automatic instrumentation, and OpenTelemetry Collector-based deployment while preserving flexibility for advanced users.
• Identify and eliminate causes of setup failure, abandonment, misconfiguration, and low-quality telemetry.
• Establish shared experience principles, priorities, and success criteria across product and engineering teams.
• Use customer research, product data, and market insight to prioritize investments and measure onboarding completion, time to useful telemetry, telemetry health, and workload expansion.
• Partner with Grafana Cloud solution teams, including Application Observability, Kubernetes Monitoring, Infrastructure Observability, and Drilldown Apps, to create a coherent transition from telemetry ingestion to product activation.
• Help define product positioning, launches, technical content, adoption programs, and campaigns in partnership with Product Marketing and go-to-market teams.
• Collaborate with Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams.
• Represent Grafana Labs and its customers in relevant OpenTelemetry ecosystem discussions.
• Use AI tools to accelerate customer-research synthesis, analyze product signals, explore technical workflows, prototype experiences, develop positioning content, and test agent-led instrumentation journeys.

The scope includes OpenTelemetry SDK onboarding and configuration; automatic instrumentation such as OBI/Beyla and SDK injection; client-side OpenTelemetry Collector deployment and onboarding; Collector configuration, authentication, and initial connectivity; machine-readable guidance for selecting instrumentation approaches; coding-agent workflows; troubleshooting missing, incomplete, malformed, or unhealthy telemetry; validation signals; and the transition from telemetry ingestion to Grafana Cloud observability solutions.

Requirements

• 5+ years of Product Management experience in developer tools, observability, infrastructure, data platforms, or another technically complex B2B product domain.
• Experience leading strategy and execution across multiple engineering teams or product areas without direct organizational authority.
• Strong working knowledge of OpenTelemetry, including SDK instrumentation, OTLP, Collector pipelines, telemetry context, and semantic conventions.
• Experience using or building instrumentation systems, agents, telemetry collectors, configuration products, or related infrastructure.
• Understanding of deploying and operating software across Kubernetes, virtual machines, and public cloud environments.
• Experience turning complex onboarding, configuration, and troubleshooting workflows into clear product experiences.
• A history of using customer research and product data to make decisions, align stakeholders, and deliver measurable outcomes.
• Excellent written and verbal communication skills for influencing technical and nontechnical stakeholders in a remote, globally distributed organization.

Bonus Qualifications

• Experience contributing to or building products around OpenTelemetry or the broader open-source observability ecosystem.
• Experience with automatic instrumentation, eBPF, or runtime-based instrumentation.
• Firsthand experience as an SRE, platform engineer, developer, or observability practitioner.
• Experience building product-led onboarding, configuration-validation, or telemetry-health experiences at scale.

Compensation

The United States base compensation range is $208,602–$250,322. Actual compensation may vary based on level, experience, and skillset. The role includes Restricted Stock Units (RSUs).

Benefits and Culture

• 100% remote, global culture.
• Scaling organization and meaningful work.
• Transparent communication.
• Innovation-driven environment.
• Open-source roots.
• Empowered teams with high trust and low ego.
• Career growth pathways.
• Approachable leadership.
• In-person onboarding.
• Global annual leave policy of 30 days per annum, including three Grafana Shutdown Days, subject to local legislation.