Staff Product Manager, OpenTelemetry

Details

Grafana Labs is seeking a Staff Product Manager to own the end-to-end OpenTelemetry experience for helping people and coding agents instrument workloads and send healthy, useful telemetry to Grafana Cloud. This is a horizontal Staff-level product leadership role spanning multiple products and engineering teams.

The role will define a coherent experience across OpenTelemetry SDKs, automatic instrumentation technologies such as Beyla/OBI and SDK injection, and client-side OpenTelemetry Collectors. The focus is on customer activation and outcomes in Grafana Cloud rather than developing OpenTelemetry as an open-source project in isolation.

Responsibilities

• Define the vision, strategy, and cross-product roadmap from an uninstrumented workload to healthy, useful telemetry in Grafana Cloud solutions.
• Create coherent experiences across SDK instrumentation, automatic instrumentation, and Collector-based deployment while preserving flexibility for advanced users.
• Identify and eliminate setup failure, abandonment, misconfiguration, and low-quality telemetry.
• Establish shared experience principles, priorities, and success criteria across product and engineering teams.
• Use customer research, product data, and market insight to prioritize investments and measure onboarding completion, time to useful telemetry, telemetry health, and workload expansion.
• Partner with Application Observability, Kubernetes Monitoring, Infrastructure Observability, and Drilldown Apps teams to create a coherent transition from telemetry ingestion to product activation.
• Extend product delivery into positioning and go-to-market activities, including product narrative, differentiation, launches, technical content, adoption programs, and campaigns.
• Collaborate with Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams.
• Represent Grafana Labs and its customers in relevant OpenTelemetry ecosystem discussions.
• Use AI tools to accelerate customer-research synthesis, analyze product signals, explore technical workflows, prototype experiences, develop positioning content, and test agent-led instrumentation journeys.

Product Scope

• OpenTelemetry SDK onboarding and configuration.
• Automatic instrumentation, including OBI/Beyla and SDK injection.
• Client-side OpenTelemetry Collector deployment and onboarding.
• Collector configuration, authentication, and initial connectivity.
• Guidance and machine-readable context for selecting instrumentation approaches.
• Workflows enabling coding agents to implement, configure, and verify instrumentation safely.
• Troubleshooting missing, incomplete, malformed, or unhealthy telemetry.
• Validation signals confirming that telemetry is healthy, correctly attributed, and usable in Grafana Cloud.
• The transition from telemetry reception to activation of the appropriate Grafana Cloud observability solution.

Requirements

• 5+ years of Product Management experience in developer tools, observability, infrastructure, data platforms, or another technically complex B2B product domain.
• Experience leading strategy and execution across multiple engineering teams or product areas without direct organizational authority.
• Strong working knowledge of OpenTelemetry, including SDK instrumentation, OTLP, Collector pipelines, telemetry context, and semantic conventions.
• Experience using or building instrumentation systems, agents, telemetry collectors, configuration products, or related infrastructure.
• Understanding of deploying and operating software across Kubernetes, virtual machines, and public cloud environments.
• Experience turning complex onboarding, configuration, and troubleshooting workflows into clear product experiences.
• History of using customer research and product data to make decisions, align stakeholders, and deliver measurable outcomes.
• Excellent written and verbal communication skills for influencing technical and nontechnical stakeholders in a remote, globally distributed organization.

Bonus Qualifications

• Experience contributing to or building products around OpenTelemetry or the broader open-source observability ecosystem.
• Experience with automatic instrumentation, eBPF, or runtime-based instrumentation.
• Firsthand experience as an SRE, platform engineer, developer, or observability practitioner.
• Experience building product-led onboarding, configuration-validation, or telemetry-health experiences at scale.

Benefits

• Restricted Stock Units (RSUs).
• 100% remote, global culture.
• In-person onboarding.
• Global annual leave policy of 30 days per annum, including 3 Grafana Shutdown Days.
• Career growth pathways and an innovation-driven, empowered team environment.