Staff Product Manager, OpenTelemetry | UK | Remote

Details

Grafana Labs is seeking a Staff Product Manager for OpenTelemetry Experience. This fully remote role is open to candidates in the United Kingdom.

As the Staff Product Manager, you will own the end-to-end experience for helping people and coding agents instrument workloads and send healthy, correctly attributed, actionable OpenTelemetry data to Grafana Cloud. You will define a coherent experience across OpenTelemetry SDKs, automatic instrumentation technologies such as Beyla/OBI and SDK injection, and client-side OpenTelemetry Collectors.

The role is a horizontal Staff-level product leadership position spanning multiple products and engineering teams. You will be accountable for the overall customer experience, success measures, and cross-product strategy, while partnering with teams responsible for Application Observability, Kubernetes Monitoring, Infrastructure Observability, and Drilldown Apps.

Responsibilities

• Define the vision, strategy, and cross-product roadmap from an uninstrumented workload to healthy, useful telemetry in Grafana Cloud.
• Own OpenTelemetry SDK onboarding and configuration, automatic instrumentation experiences, client-side Collector deployment and onboarding, Collector configuration, authentication, and initial connectivity.
• Create clear experiences that help users and coding agents choose and implement the appropriate instrumentation approach.
• Develop workflows that allow coding agents to implement, configure, and safely verify instrumentation.
• Identify and eliminate setup failure, abandonment, misconfiguration, and low-quality telemetry.
• Establish shared experience principles, priorities, and success criteria across product and engineering teams.
• Use customer research, product data, and market insight to prioritize investments and measure onboarding completion, time to useful telemetry, telemetry health, and workload expansion.
• Create validation signals and troubleshooting workflows for missing, incomplete, malformed, or unhealthy telemetry.
• Partner with downstream Grafana Cloud solution teams to connect telemetry ingestion with meaningful product activation.
• Work with Product Marketing and go-to-market teams on product positioning, launches, technical content, adoption programs, and campaigns.
• Collaborate with Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams.
• Represent Grafana Labs and its customers in relevant OpenTelemetry ecosystem discussions.
• Use AI tools to accelerate customer-research synthesis, analyze product signals, explore technical workflows, prototype experiences, develop positioning content, and test agent-led instrumentation journeys.

Requirements

• 5+ years of Product Management experience in developer tools, observability, infrastructure, data platforms, or another technically complex B2B product domain.
• Experience leading strategy and execution across multiple engineering teams or product areas without direct organizational authority.
• Strong working knowledge of OpenTelemetry, including SDK instrumentation, OTLP, Collector pipelines, telemetry context, and semantic conventions.
• Experience using or building instrumentation systems, agents, telemetry collectors, configuration products, or related infrastructure.
• Understanding of deploying and operating software across Kubernetes, virtual machines, and public cloud environments.
• Experience turning complex onboarding, configuration, and troubleshooting workflows into clear product experiences.
• Track record of using customer research and product data to make decisions, align stakeholders, and deliver measurable outcomes.
• Excellent written and verbal communication skills, with the ability to influence technical and nontechnical stakeholders in a remote, globally distributed organization.

Bonus Qualifications

• Experience contributing to or building products around OpenTelemetry or the broader open source observability ecosystem.
• Experience with automatic instrumentation, eBPF, or runtime-based instrumentation.
• Firsthand experience as an SRE, platform engineer, developer, or observability practitioner.
• Experience building product-led onboarding, configuration-validation, or telemetry-health experiences at scale.

Benefits

• Fully remote, global culture.
• Restricted Stock Units (RSUs).
• 30 days of annual leave per annum, including 3 Grafana Shutdown Days, subject to local legislation.
• In-person onboarding.
• Career growth pathways and an empowered, transparent working culture.