Senior Manager, Information Technology

Details

This is a hands-on and strategic player-coach role responsible for leading and scaling internal technology operations for a globally distributed team. Reporting to the VP of Operations, the role oversees IT infrastructure, internal systems, security, reliability, and employee technology experience while managing an IT Manager and IT Support Specialist.

Responsibilities

• Lead and support day-to-day IT operations across a distributed environment.
• Manage and develop a small IT team, providing guidance, prioritization, and hands-on support.
• Partner with Engineering, People, Legal, and Finance on onboarding, tooling, access, and security needs.
• Improve IT processes and systems, including identity management, device management, and SaaS tooling.
• Support and maintain compliance and security practices in partnership with internal stakeholders, including SOC 2 and ISO 27001 frameworks.
• Identify inefficiencies and implement scalable solutions to improve speed, consistency, and user experience.
• Establish and maintain operating rhythms such as SLAs, ticketing workflows, and documentation.

Requirements

• 7+ years of experience in IT, including experience leading or mentoring others in a team environment.
• Strong player-coach mindset, with the ability to lead while remaining hands-on in execution.
• Experience working in high-growth or startup environments with evolving processes.
• Solid understanding of modern IT systems and tooling, including IDP, MDM, EDR, VPN, DLP, and SaaS-based environments.
• Experience supporting or partnering on compliance and security frameworks such as SOC 2 and ISO 27001.
• Strong operational judgment and the ability to prioritize effectively, manage competing demands, and drive work forward.
• Clear, proactive communication skills and the ability to work effectively across teams in a remote, asynchronous environment.

Compensation & Benefits

• Salary: $158,000–$180,000 USD, or equivalent in local currency, depending on experience and subject to market rate adjustment.
• Zone 1: $189,000–$216,000 USD.
• Zone 2: $173,000–$198,000 USD.
• Zone 3: $158,000–$180,000 USD.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.
• 16 weeks of paid parental leave.
• Unlimited PTO.
• Remote work and wellness stipends.
• Professional development budget.

Hiring Process

• 30-minute call with a recruiter.
• 45-minute video call with the hiring manager.
• Three 30-minute video calls with cross-functional partners.
• 45-minute case and case review call with the team.
• Final candidates complete a background check and employment verifications.