Senior Product Manager

Details

Customer.io is seeking a Senior Product Manager to turn customer signals into products that drive customer and business outcomes. The role partners closely with Design and Engineering to synthesize customer research, market research, analytics, and product intuition into customer-first roadmaps and releases. The team operates with a high level of autonomy and focuses on validating ideas early and shipping excellent work.

Responsibilities

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.
• Rapidly prototype and run focused experiments to test hypotheses and reduce risk early in development.
• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around product goals and trade-offs.
• Drive feature strategy and influence roadmaps through initiatives based on customer impact and market opportunity.
• Break down complex projects into incremental, testable releases using component reuse and systems thinking.
• Define product success metrics and track adoption, engagement, and retention to guide iterative improvement.
• Take on Technology Lead responsibilities for specific initiatives, including data analysis, prototyping, coordinating engineering work, and managing delivery risks.
• Monitor product metrics after launch and work with go-to-market stakeholders to ensure successful launches and desired product and business outcomes.
• Surface customer problems using qualitative and quantitative data.
• Drive alignment through effective communication.
• Perform market research and present findings.
• Use AI to accelerate product discovery and help teams ship sooner.

Requirements

• 7+ years of product management experience, ideally including B2B SaaS or platforms that use behavioral data for automation or messaging.
• Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact.
• Proven ability to independently lead feature development, reduce scope, and deliver successful outcomes with small teams.
• Strong product intuition balanced with humility and experimentation, with a willingness to learn quickly.
• Exceptional written communication and decision-framing abilities, particularly in remote and asynchronous environments.
• Experience using or developing AI-powered tooling in a product workflow.
• Technical background with the ability to build basic web applications, write scripts, and work with engineering teams on data models, APIs, and performance requirements.
• Experience serving as a point of contact or directly responsible individual for engineering initiatives, choosing objectives, and navigating trade-offs.
• Experience with SMS, RCS, or other messaging channels is a plus.

Compensation And Benefits

• Starting salary: $166,000–$187,000 USD, or equivalent in local currency, depending on experience and subject to market-rate adjustment.
• Zone 1 salary: $199,000–$224,000 USD.
• Zone 2 salary: $182,000–$205,000 USD.
• Zone 3 salary: $166,000–$187,000 USD.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for the employee and family.
• 16 weeks of paid parental leave.
• Unlimited paid time off.
• Remote-work and wellness stipends.
• Professional development budget.

Hiring Process

1. 30-minute video call with a recruiter.
2. 45-minute video call with the hiring manager.
3. 60-minute product case video call with a Product team member.
4. 60-minute product case review video call with a panel.
5. 30-minute Bar Raiser video call with a member of the technology team.

Final candidates complete a background check and employment verifications. Virtual interviews are conducted using Zoom video, and offers are extended in writing on official Customer.io letterhead.