Threat Response Advisor

Details

SentinelOne is seeking a Threat Response Advisor to serve as a trusted advisor for Managed Detection & Response (MDR) customers. The role guides customers from onboarding through ongoing service delivery and advises on endpoint protection, threat detection, incident response, and recovery.

Responsibilities

• Own the MDR service delivered to assigned customers, partnering with Customer Success Managers, sales representatives, and Technical Account Managers on issues and initiatives.
• Lead initial customer engagement by introducing the MDR service scope and standard operating procedures (SOPs).
• Advise customers on Singularity Platform configuration, including endpoint policies and third-party integrations.
• Define escalation and response policies and document customer environment details for the global MDR team.
• Run ongoing customer engagements by reviewing MDR operational metrics and trends, briefing customers on emerging threats and recommended actions, resolving outstanding questions, and recommending corrective actions to reduce risk.
• Support Proof of Concept (POC) engagements for prospective MDR customers and represent MDR services at company events and conferences.
• Stay embedded with MDR operations and the threat landscape through shadow days and rotations with analysts, investigators, and engineers.
• Channel customer and prospect feedback into continuous service improvement.

Requirements

• Experience as a security operations practitioner in SOC operations, security monitoring, incident investigation or response, malware analysis, threat hunting, or threat intelligence.
• Strong background in security operations, incident response, or threat intelligence.
• Understanding of the current threat landscape, including common attacker tactics, techniques, and procedures (TTPs) and prominent threat actor groups.
• Outstanding written and verbal communication skills.
• Proven experience managing complex customer escalations and collaborating across internal teams to drive resolution.
• Genuine passion for protecting customers from cyber attacks.

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Flexible time off, paid company holidays, and paid sick time
• Gender-neutral parental leave and grandparent leave
• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits, including hospital, accident, and critical illness coverage
• Employee Assistance Program (EAP)
• ARAG prepaid legal services
• Nationwide pet insurance
• Cancer Care program
• Global business travel medical insurance
• Home office allowance
• Mobile phone reimbursement
• Wellness coach and wellness/gym reimbursement
• Fertility coverage
• Adoption and surrogacy reimbursement

SentinelOne is an Equal Employment Opportunity and Affirmative Action employer. This U.S. role participates in the E-Verify Program.