AI Success Manager, Central

Details

Glean is the Work AI platform that helps organizations work smarter with AI. It provides enterprise search, an AI Assistant, scalable AI agents, more than 100 enterprise SaaS connectors, flexible LLM choice, robust APIs, and enterprise and personal knowledge graphs.

Responsibilities

• Help customers achieve business outcomes through the use of AI.
• Lead new customer deployments, including hands-on guidance for setting up SSO and connectors.
• Own end-to-end delivery from kickoff to go-live through renewal, ensuring clarity around expectations, timelines, and services budgets.
• Create and execute joint success plans and executive business reviews (EBRs) to drive adoption, deepen engagement, and deliver measurable business value.
• Provide overall program management.
• Develop, communicate, and execute tailored project plans.
• Facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide technical guidance and strategic partnership, acting as an escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Identify risks and blockers proactively and drive their resolution.
• Guide and document improvements to onboarding processes, playbooks, and best practices.
• Contribute actionable feedback and participate in internal initiatives supporting continuous process and product improvements.
• Collaborate with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D on scoped engagements.

Requirements

• 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management for enterprise SaaS products.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Familiarity with cloud platforms such as AWS, GCP, or Azure and related services. Certification is preferred.
• Excellent analytical and problem-solving skills, including troubleshooting technical issues and building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in strategic, consultative, and hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset and the ability to act as a trusted advisor and own escalations.
• Ability to handle ambiguity and thrive in a fast-paced environment.
• Candidates will complete a brief AI-focused exercise or discussion during the interview process.

Location

• Remote within the United States, with the candidate required to be located in the US Central timezone.

Compensation And Benefits

• Standard OTE range: $120,000–$170,000 annually.
• Certain roles may be eligible for variable compensation, equity, and benefits.
• Medical, vision, and dental coverage.
• Generous time-off policy.
• 401(k) plan contributions.
• Home office improvement stipend.
• Annual education and wellness stipends.
• Regular company events and healthy lunches daily.
• Inclusive and diverse workplace commitment.