Employee Journey Expert

Details

ING Hubs Poland is looking for an Employee Journey Expert to enhance employee experience and deliver impactful HR solutions across the organisation. The role operates at the intersection of HR, business, processes, and technology, with a focus on designing and continuously improving end-to-end employee journeys.

Responsibilities

Design and Improve Employee Journeys

• Design, analyse, and optimise employee journeys across the full lifecycle.
• Own and continuously enhance end-to-end journeys across systems and touchpoints.
• Identify pain points and drive continuous improvement initiatives.
• Lead journey mapping and contribute to improvement roadmaps.

Translate Business Needs into Solutions

• Gather and understand business and stakeholder needs.
• Translate needs into clear as-is and to-be process designs.
• Convert requirements into high-quality user stories and backlog items.

Drive Stakeholder Engagement

• Collaborate closely with HR, IT, and global stakeholders.
• Build strong relationships and facilitate alignment in a complex environment.
• Represent the voice of the employee within the squad and product team.

Contribute to Product Development

• Work closely with the Product Manager, Lead Engineer, and Architect as part of the Product Trinity.
• Support product discovery, backlog prioritisation, and delivery.
• Contribute to product vision and roadmap using journey insights.

Enable Data-Driven Improvements

• Use data, feedback, and metrics to monitor journey performance.
• Identify opportunities and recommend improvements based on insights.
• Support decision-making with data-driven analysis.

Support HR Transformation

• Contribute to harmonised and scalable HR solutions.
• Ensure compliance, quality, and efficiency in HR processes.
• Contribute to the implementation of digital HR solutions, such as Workday.
• Ensure alignment with the ING People Strategy and global standards.

Requirements

• Experience in HR processes, employee experience, or product-related roles.
• Strong understanding of employee journeys and the HR domain; Workday experience is a plus.
• Proven ability to gather requirements and translate them into actionable solutions.
• Experience working in Agile environments and cross-functional teams.
• Strong stakeholder management and communication skills.
• Ability to operate in a complex, international organisation.
• Proactive mindset with a strong focus on continuous improvement.
• Fluent English at business proficiency level.

Additional Qualifications

• Experience with journey mapping, design thinking, or experience frameworks.
• Ability to influence without formal authority and drive alignment.
• Affinity with data-driven decision-making and performance metrics.
• Experience in a digital product or platform-oriented environment.

Benefits

• A high-impact role focused on employee experience across the organisation.
• A dynamic, international, and collaborative working environment.
• The opportunity to contribute to ING's digital HR transformation.
• The chance to shape and improve global HR products and processes.