Engineering Manager, Premium

at OpenAI

📍 San Francisco, United States

USD 293,000-385,000 per year

SENIOR

✅ On-site

✅ Relocation

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

A/B Testing @ 3 AI @ 6 ChatGPT @ 4 Data Science Engineering Management @ 6 Experimentation @ 6 Looker @ 4 Marketing Payments SQL @ 4

Details

The Premium team owns customer-facing subscription and monetization experiences for ChatGPT’s consumer revenue business, including paid plan discovery, conversion, renewal, retention, and customer lifetime value. The role involves close collaboration with Product, Data Science, Design, FinEng, Finance, Legal, Support, and Marketing.

Responsibilities

Lead and scale an engineering team responsible for ChatGPT subscription and monetization experiences.
Own technical execution for Premium customer experiences across plan merchandising, paywalls, upgrade flows, checkout UX, plan management, renewals, downgrades, and cancellation.
Partner with Product and Data Science to run experiments across upgrade, trial, renewal, downgrade, and cancellation flows.
Improve subscription metrics including conversion, renewal, churn, average revenue per user, and lifetime value.
Build reliable customer-facing Premium experiences for purchasing, plan management, renewal, downgrade, cancellation, and access-related states at scale.
Partner with FinEng and other platform teams to evolve billing, payments, and entitlement capabilities.
Collaborate with Product, Design, Data Science, Finance, Legal, Support, and Marketing on monetization strategy and execution.

Requirements

5+ years of engineering management experience.
Strong technical expertise in backend, frontend, or full-stack development, with experience building growth-oriented features.
Track record of improving conversion, retention, or monetization through experimentation and data-driven product engineering.
Experience with subscription products, plan merchandising, paywalls, checkout, plan lifecycle experiences, and retention.
Familiarity with A/B testing, funnel analysis, user segmentation, and personalization techniques.
Experience using analytics tools such as SQL, Amplitude, Looker, or similar to guide product decisions.
Passion for AI and enthusiasm for bringing cutting-edge AI technologies to millions of users.

Benefits

Base salary of $293,000–$385,000 per year, plus equity.
Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
Pre-tax accounts for health and dependent care expenses, parking, and transit.
401(k) retirement plan with employer match.
Paid parental, medical, and caregiver leave.
Paid time off, company holidays, office closures, and paid sick or safe time.
Mental health and wellness support.
Employer-paid basic life and disability coverage.
Annual learning and development stipend.
Daily office meals and eligible meal delivery credits.
Relocation support for eligible employees.
Additional benefits may include charitable donation matching and wellness stipends.

This role is exclusively based at the San Francisco headquarters. OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.