Head of Marketplace

Details

OpenAI is seeking a senior marketplace and ecosystem leader to define and lead the strategy, roadmap, operating model, and growth of its B2B marketplace. The role will build the scalable foundation through which customers discover, evaluate, adopt, and manage trusted third-party solutions built on and with OpenAI's models.

Responsibilities

• Define the vision, strategy, roadmap, and success metrics for OpenAI's marketplace.
• Own marketplace business performance across partner supply, customer demand, adoption, transaction volume, partner success, solution quality, and customer trust.
• Partner with product and engineering to shape discovery, listing, evaluation, procurement, billing, deployment, identity, governance, security, and measurement capabilities.
• Build a high-quality ecosystem of ISVs, developers, service providers, and other third-party solution partners.
• Design marketplace commercial models, policies, incentives, and partner economics with finance, legal, security, policy, and operations.
• Create scalable go-to-market motions across sales, co-sell, private offers, marketing, and customer success.
• Establish standards for solution quality, safety, compliance, performance, and lifecycle management.
• Build and lead the marketplace team and operating cadence, aligning cross-functional owners against clear priorities and outcomes.

Requirements

• 15+ years of experience in marketplaces, platforms, ecosystems, product, partnerships, or general management.
• Proven experience owning a scaled B2B marketplace or platform business with measurable commercial and customer outcomes.
• Deep understanding of both sides of marketplace development: partner supply and customer demand.
• Strong product and commercial judgment, with the ability to make principled tradeoffs across growth, quality, trust, and ecosystem health.
• Demonstrated ability to build alignment across product, engineering, sales, marketing, finance, legal, security, policy, and operations.
• Outstanding executive communication and relationship-building skills across internal leaders, customers, and partners.
• Experience building teams and operating models in a complex, fast-moving technology company.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company develops and safely deploys AI products while emphasizing safety and human needs.

OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Background checks are administered in accordance with applicable law.

Benefits

• Medical, dental, and vision insurance for employees and families, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, paid company holidays, and office closures.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Equity and performance-related bonuses for eligible employees.