Enterprise Systems Manager, Recruiting Systems

Details

About the Team

OpenAI’s People Experience & Technology (PXT) team owns the core people platform that powers worker, recruiting, contingent, approvals, and lifecycle workflows across the company. PXT operates Workday, Ashby, and related people systems as governed, reliable sources of truth, while building the controls, monitoring, documentation, and auditability required to support scale.

About the Role

This is a hands-on systems role focused on owning and hardening OpenAI’s recruiting platform, particularly Ashby and its connected workflows. The role translates recruiting process problems into governed, durable fixes through configuration, workflow design, access controls, documentation, reporting guardrails, and integration partnership.

The position works across Recruiting, HR Operations, Legal, Compensation, Analytics, IT, and PXT to improve the reliability and control health of recruiting workflows while driving rollout, adoption, and operational clarity.

Responsibilities

• Own recruiting workflow domains in Ashby and adjacent tools, including stages, fields, permissions, approvals, templates, and configuration standards.
• Partner on remediation work involving start dates, offers, approvals, integrations, auditability, data integrity, and workflow controls.
• Design and implement governed workflow changes that balance recruiter usability with reporting trust, downstream integration reliability, and control requirements.
• Establish and maintain guardrails such as required and conditional fields, stage definitions, role-based permissions, approval logic, validation patterns, and change standards.
• Resolve recurring operational issues through configuration, automation, documentation, or process redesign.
• Partner with PXT, IT, vendors, and People Analytics on integrations, monitoring, incident response, and failure-mode reduction.
• Improve data quality through better capture design, standard definitions, audit mechanisms, exception handling, and workflow governance.
• Coordinate testing, UAT, rollout planning, stakeholder communications, enablement, and post-launch monitoring for controlled releases.
• Create and maintain SOPs, change records, training materials, and reference documentation.
• Help define the long-term operating boundary between platform ownership in PXT and day-to-day service support in Recruiting Operations.

Requirements

• Deep, hands-on expertise with Ashby, including production configuration and knowledge of the platform’s strengths and limitations.
• Strong working knowledge of recruiting workflows, offer processes, approvals, candidate and requisition data, and downstream system impacts.
• Hands-on experience configuring workflows, fields, permissions, templates, approval logic, reports, or integrations in a production environment within Ashby and an HRIS.
• Workday experience is strongly preferred.
• Demonstrated ability to lead scoped systems programs end to end, beyond break-fix queues or intake requests.
• Sound judgment around change control, access governance, and workflows.
• Experience with Workday or other HRIS and downstream people systems.
• Experience with integration monitoring, analytics tooling, or workflow automation.
• Experience in compliance-sensitive, audit-sensitive, or public-company-readiness environments.
• Experience supporting global or multi-entity recruiting workflows.

Benefits

• Base salary of $177,000–$196,000 per year, plus equity.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax FSA, dependent care, and commuter accounts.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, paid holidays, office closures, and paid sick or safe time.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional benefits may include charitable donation matching and wellness stipends.

OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Background checks are administered in accordance with applicable law.