Enterprise Systems Manager, Recruiting Systems

Details

OpenAI’s People Experience & Technology (PXT) team owns the core people platform that powers worker, recruiting, contingent, approvals, and lifecycle workflows across the company. PXT is responsible for operating Workday, Ashby, and related people systems as governed, reliable sources of truth, while building the controls, monitoring, documentation, and auditability required to support scale.

About the Role

We’re hiring an Enterprise Systems Manager, Recruiting Systems to help own and harden OpenAI’s recruiting platform, with a focus on Ashby and its connected workflows. This is a hands-on systems role for someone who can translate recruiting process problems into governed, durable fixes through configuration, workflow design, access controls, documentation, reporting guardrails, and integration partnership.

You will work at the boundary of Recruiting, HR Operations, Legal, Compensation, Analytics, IT, and PXT to improve the reliability and control health of recruiting workflows. The role requires going deep in system design while also driving rollout, adoption, and operational clarity.

Responsibilities

• Own specific recruiting workflow domains in Ashby and adjacent tools, including stages, fields, permissions, approvals, templates, and configuration standards.
• Partner on high-priority remediation work across start dates, offers, approvals, integrations, auditability, data integrity, and workflow controls.
• Design and implement governed workflow changes that balance recruiter usability with reporting trust, downstream integration reliability, and control requirements.
• Establish and maintain guardrails such as required and conditional fields, stage definitions, role-based permissions, approval logic, validation patterns, and change standards.
• Drive durable fixes for recurring operational issues by identifying root causes and resolving them through configuration, automation, documentation, or process redesign.
• Partner with PXT, IT, vendors, and People Analytics on integrations, monitoring, incident response, and failure-mode reduction across the recruiting ecosystem.
• Strengthen data quality by improving capture design, standard definitions, audit mechanisms, exception handling, and ongoing workflow governance.
• Support controlled releases by coordinating testing, UAT, rollout planning, stakeholder communications, enablement, and post-launch monitoring.
• Create and maintain SOPs, change records, training materials, and reference documentation that make recruiting systems easier to operate and less dependent on tribal knowledge.
• Help define the longer-term operating boundary between platform ownership in PXT and day-to-day service support in RecOps.

Requirements

• Deep, hands-on expertise with Ashby; experience configuring Ashby in production and strong opinions on effective configuration.
• Strong working knowledge of recruiting workflows, offer processes, approvals, candidate and requisition data, and downstream system impacts.
• Hands-on experience configuring workflows, fields, permissions, templates, approval logic, reports, or integrations in a production environment within Ashby and an HRIS; Workday experience is strongly preferred.
• Demonstrated ability to lead scoped systems programs end to end, not only respond to break-fix queues or intake requests.
• Sound judgment around change control, access governance, and workflows.
• Experience with integration monitoring, analytics tooling, or workflow automation.
• Experience in compliance-sensitive, audit-sensitive, or public-company-readiness environments.
• Experience supporting global or multi-entity recruiting workflows.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. We are an equal opportunity employer and do not discriminate on the basis of legally protected characteristics.

Background checks for applicants will be administered in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered consistent with applicable law (including the San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates). For unincorporated Los Angeles County workers the posting notes specific job-duty-related criminal-history considerations. The role requires access to secure and protected information technology systems and related data security obligations.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit).
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks).
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and multiple coordinated company office closures throughout the year, plus paid sick or safe time (as required by local law).
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits such as charitable donation matching and wellness stipends may be provided.

For additional details about policies and privacy, the posting references OpenAI policy documents and applicant privacy policy links.