Product Manager, AI Quality

Details

About Glean

Glean is the Work AI platform that helps people work smarter with AI. Its platform includes enterprise search, an AI Assistant, and scalable AI agents on a secure, open platform. Glean provides more than 100 enterprise SaaS connectors, flexible LLM choice, robust APIs, and infrastructure for governing, scaling, and customizing AI without vendor lock-in or costly implementation cycles.

Glean's Enterprise Graph and Personal Knowledge Graph map relationships between people, content, and activity to deliver personalized, context-aware responses. Its agentic capabilities automate work across teams using enterprise and external data, including structured and unstructured, historical and real-time information.

Role Description

As Glean's Product Manager for Glean Model Hub, you will evaluate LLM models, define the roadmap for expanding Glean's LLM portfolio, manage relationships with inference and model providers, and determine product strategy for enabling customers to experiment with different LLMs. You will own projections of LLM usage, cost, and capacity planning while driving customer enablement and adoption of the latest LLMs and LLM-native capabilities.

Responsibilities

• Spend significant time with customers to understand their knowledge needs.
• Develop key parts of the product roadmap by aligning customer needs with the product vision.
• Empower the team by providing context, setting direction, and building alignment.
• Drive customer-focused decisions, clear prioritization, and efficient execution.
• Coordinate cross-functionally with leadership, go-to-market teams, and other stakeholders.
• Build processes that scale as the team and company grow rapidly.

Requirements

• 4+ years of product management experience at SaaS companies, primarily serving large enterprises, with responsibilities spanning AI/ML operations and external-facing platform capabilities.
• Experience building or working with LLMs for products operating at scale is a major plus.
• Strong technical background with experience in UX-driven and API-driven products, as well as third-party product partnerships.
• Excellent written and verbal communication skills.
• Proven ability to take ownership, take initiative, and deliver results.
• Effective collaboration with cross-functional partners.
• Learning and growth mindset.
• Mission-first approach, with success measured by product and team outcomes.
• Interest in building with or adopting AI and helping customers accelerate their AI adoption journeys.

Work Arrangement

• Hybrid role requiring 3–4 days per week in one of Glean's San Francisco offices.
• The interview process includes a brief AI-focused exercise or discussion covering how candidates think about, design, and use AI to drive impact.

Compensation and Benefits

• Standard base salary: $160,000–$240,000 annually.
• Certain roles may be eligible for variable compensation, equity, and benefits.
• Medical, vision, and dental coverage.
• Generous time-off policy.
• 401(k) plan contribution opportunity.
• Home office improvement stipend.
• Annual education and wellness stipends.
• Regular company events and healthy lunches daily.
• Commitment to an inclusive and diverse workplace.