Product Manager, Services

Details

Airbnb is building Guest Services, a new business line focused on making trips more convenient and special after guests arrive. Services may include private chefs, massages, photographers, groceries, airport rides, luggage storage, and car rentals.

As Product Manager, Guest Services, you will help define and build a zero-to-one product area at global scale. You will work with teams responsible for hosts and partners, engineering, design, data science, and operations to grow new service categories from initial bookings into thriving marketplaces.

Responsibilities

• Define the product vision, strategy, and roadmap for how guests discover, book, and enjoy services.
• Prototype, launch, and iterate quickly with engineering and design teams.
• Build experiments, analyze results, and determine which initiatives to scale or discontinue.
• Define and monitor metrics including conversion, attach rate, repeat booking, and guest satisfaction.
• Conduct guest research, review support tickets, and use bookings firsthand to inform product prioritization.
• Partner with supply and operations teams to build a sustainable provider-side experience for hosts and partners.
• Align engineering, design, marketing, operations, legal, and leadership teams around a clear strategy.
• Develop product narratives and work with marketing and communications to bring new offerings to market.

Requirements

• 10+ years of consumer product management experience.
• A track record of taking zero-to-one product ideas through incubation, piloting, and graduation to scaled products at a consumer internet company, marketplace, or equivalent organization.
• Ability to prototype using the latest AI tools to validate hypotheses and gather user feedback quickly.
• Strong business acumen, including the ability to assess business viability, size opportunities, and translate loosely defined hypotheses into testable MVP scopes.
• Comfort operating in ambiguous environments and structuring new problem spaces into actionable roadmaps with minimal process.
• Experience managing multiple workstreams with competing priorities and tight timelines.
• Excellent cross-functional collaboration and communication skills across business, partnerships, engineering, design, and data science.
• Experience developing product narratives and working with marketing and communications to launch new offerings.
• Willingness to perform hands-on individual contributor product work and master details in a scrappy environment.

Location

There is a strong preference for the successful applicant to be based in San Francisco, Seattle, Washington, or New York City. Employees cannot currently be located in Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware, or Rhode Island. The list is subject to change.

Benefits

The role may be eligible for a bonus, equity, benefits, and Employee Travel Credits.

Compensation

The base pay range is $232,000–$282,000 USD. Actual base pay depends on factors including training, transferable skills, work experience, business needs, and market demands.