Senior Consulting Engineer - AMER

Details

ClickHouse is expanding its Support Services team to provide exceptional service to enterprise customers worldwide. This role blends hands-on engineering, development assistance, consultative support, and high-tier technical support. You will work directly with strategic customers, providing guidance, case resolution, and technical oversight, while also assisting with L1 to L3 support cases.

Responsibilities

• Project Engineering and Consulting (50%): Support customer projects involving design, architecture, integration, implementation, and documentation.
• Conduct research, benchmarking, performance and functional testing, reference architecture development, sizing, migration, integration, development, and tooling.
• Consultative Support (50%): Provide case-initiated consultative support to strategic users, customers, and prospects during implementation, onboarding, production launches, and Proofs of Concept (POCs).
• Provide architectural, technical, and migration assistance, including hands-on tasks.
• Handle L1 to L3 support cases and communications when not assigned to customer projects.
• Partner with Product Management, Engineering, and Sales on product roadmaps and account plans.
• Develop public and internal documentation, Knowledge Base articles, ClickHouse Learning content, reference architectures, blog posts, and benchmark results.
• Assist with hiring and mentoring new team members.
• Participate in scheduling and on-call requirements to provide high-quality 24x7 support in a global, distributed environment.
• Travel onsite within the region up to an estimated 35% of the time.

Requirements

• 5+ years of experience in Professional Services, Support, Technical Account Management, Engineering/SRE, and/or Project Management roles.
• 5+ years of relevant industry experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems (DBMS).
• Technical breadth and depth in DBMS, OLAP, cloud and SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, system or network administration, and big data.
• Experience leading and shipping large-scope technical projects in collaboration with multiple experienced engineers.
• Expertise with a public cloud provider such as AWS, GCP, or Azure and its infrastructure-as-a-service offerings, such as Amazon EC2.

Bonus Points

• Experience with ClickHouse.
• Experience with open-source software and technologies as a user, community member, or contributor.
• Experience with Azure, GCP, or AWS.
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or similar technologies.

Additional Information

The typical starting salary in the United States is $158,000–$198,000 USD per year. A premium market range may apply in locations such as the San Francisco Bay Area and New York City Metro Area, where the typical starting salary is $176,000–$220,000 USD per year.

ClickHouse is a globally distributed, remote-friendly company operating in more than 20 countries. Perks include healthcare contributions, company equity, flexible time off, a $500 home office setup allowance for remote employees, and opportunities to participate in company-wide offsites.