Senior Technical Customer Support Engineer

Details

ClickHouse is seeking a Senior Technical Customer Support Engineer to join its global Support Engineering team. This fully remote, customer-facing role supports customers in North America and provides coverage across the Americas, EMEA, and APJ regions when needed. The role involves interacting with customers through chat, calls, Slack, and video meetings, and supporting ClickHouse Cloud and ClickHouse open-source users.

Responsibilities

• Support and guide ClickHouse users, customers, and prospects through support cases, chat, Slack, community channels, and meetings.
• Triage support tickets and provide professional responses and technical guidance within required service-level agreements (SLAs).
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source for documentation, knowledge bases, blogs, meetups, webinars, and training.
• Support both pre-sales and post-sales customer activities.
• Partner with the Go To Market team on the deeply technical aspects of proofs of concept (POCs).
• Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to define functionality required by users and customers.
• Suggest improvements to Support processes and practices.
• Provide on-call coverage for high-quality 24x7 support in a global, distributed environment.
• Mentor, train, and share knowledge with colleagues, users, and customers.
• Build strong, trusted relationships with colleagues, customers, and partners.

Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
• Availability according to the schedule required to deliver high-quality 24x7 support in a global, distributed environment.
• Strong communication skills and the ability to work fully remotely with reliable connectivity.
• Teamwork, global engagement, empathy, and a problem-solving mindset.
• Self-driven, curious, and eager to continuously learn and grow.

Bonus Skills

• Experience with ClickHouse.
• Experience with open-source software and technologies as a user, community member, or contributor.
• Experience with Azure, Google Cloud Platform (GCP), or Amazon Web Services (AWS).
• Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

Compensation

• Typical starting salary in the United States: $139,500–$174,000 USD per year.
• Typical starting salary in US premium markets: $155,000–$194,000 USD per year.
• Premium market ranges may apply in locations such as the San Francisco Bay Area and the New York City metropolitan area.

Benefits

• Flexible, remote-friendly work environment.
• Employer contributions toward healthcare.
• Company stock options for new team members.
• Flexible time off in the United States and generous entitlement in other countries.
• $500 home office setup allowance for remote employees.
• Opportunities to participate in company-wide offsites and global gatherings.

ClickHouse is an equal opportunity employer and prohibits discrimination and harassment based on protected characteristics.