Senior Product Designer, Knowledge Graph

Details

Grafana Labs is seeking a Senior Product Designer to join its Product Design organization and design experiences for Grafana Cloud’s Knowledge Graph. The role focuses on the context layer that powers the entity graph, entity catalog, and RCA workbench. Knowledge Graph automatically discovers services, infrastructure, and databases from existing telemetry, maps dependencies, and runs anomaly detection to help engineers, SREs, and their agents understand systems and resolve incidents faster.

This is a fully remote position based in Spain within Grafana Labs’ global R&D organization. Strong remote communication, collaboration, facilitation, and relationship-building skills are essential.

Responsibilities

• Enable customers to understand and explore how their systems connect, presenting complex and constantly changing information clearly and simply.
• Translate research and data into easy-to-digest experiences that break down complexity.
• Tailor experiences to different target audiences and user perspectives.
• Collaborate cross-functionally with engineering, product management, technical writing, go-to-market teams, and Product Design.
• Prioritize impact while balancing business priorities, customer needs, and technical considerations.
• Document user needs and pain points, design directions, UX trade-offs, and detailed designs for features and enhancements.
• Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and the Grafana user community.
• Develop deep expertise in the product area, customer and user personas, use cases, and workflows.
• Coach and mentor other designers and contribute to Product Design team initiatives and evolving ways of working.

Requirements

• 7+ years of relevant design experience working on B2B or enterprise software products, ideally tools and services for developers or other highly technical users.
• A portfolio demonstrating effective designs for complex products delivered in a fast-paced environment.
• Experience conducting qualitative research in complex fields and developing empathy for users, their needs, and pain points.
• Ability to balance business goals, product priorities, customer feedback, research insights, and technical considerations when making design decisions.
• Ability to collaborate with cross-functional teams across locations and time zones to iteratively ship and evolve products while maintaining the overall design vision.
• Attention to detail and willingness to learn a complex, highly technical product space.
• Experience working in a fully remote, fast-paced environment with transparency and autonomy.

Bonus Qualifications

• Experience designing complex, data-dense interfaces with a focus on clarity.
• Ability to rapidly understand a technical domain, customer needs, and user workflows.
• Domain knowledge or experience in observability, cloud infrastructure, and/or database monitoring.
• Experience helping design teams, particularly at engineering-led companies, improve their practice, cross-functional collaboration, and user and organizational impact.

Compensation and Benefits

• Base compensation in Spain: EUR 75,724–90,869 per year.
• Restricted Stock Units (RSUs).
• Fully remote global culture.
• Career growth pathways.
• In-person onboarding.
• 30 days of annual leave per year, including three Grafana Shutdown Days, subject to local legislation.

Applicants should provide an example of an experience where decision-making in a complex area was made easy through a well-curated user interface, including why the experience was effective.