Senior Product Designer, Knowledge Graph

Details

Grafana Labs is seeking a Senior Product Designer to join its Product Design organization and design experiences for Grafana Cloud’s Knowledge Graph. This remote role is based in Ireland and supports a 100% remote R&D organization.

The Knowledge Graph is the context layer of Grafana Cloud. It powers the entity graph, entity catalog, and RCA workbench by automatically discovering services, infrastructure, and databases from existing telemetry, mapping dependencies, and running anomaly detection. The product helps engineers, SREs, and their agents understand systems and resolve incidents faster without writing queries or maintaining alert rules.

The role requires strong remote communication, collaboration, facilitation, and relationship-building skills. The successful candidate will develop expertise in the product area, customer personas, use cases, and workflows, while also coaching and mentoring designers and contributing to the evolution of the Product Design team.

Responsibilities

• Enable customers to understand and explore how their systems connect, presenting complex and constantly changing information clearly without overwhelming users.
• Translate research and data into accessible experiences that break down complexity.
• Tailor experiences to different target audiences and user perspectives.
• Collaborate with engineering, product management, technical writing, go-to-market functions, and other Product Design team members.
• Prioritize impact while balancing business priorities, customer needs, and technical considerations.
• Document user needs, pain points, design directions, UX trade-offs, and detailed designs for features and enhancements.
• Conduct research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and the Grafana user community.
• Coach and mentor other designers and contribute to internal team initiatives and evolving ways of working.

Requirements

• 7+ years of relevant design experience with B2B or enterprise software products, ideally tools and services for developers or other highly technical users.
• A portfolio demonstrating effective designs for complex products delivered in a fast-paced environment.
• Experience conducting qualitative research in complex fields and building empathy with users, their needs, and their pain points.
• Ability to make design decisions that balance business goals, product priorities, customer feedback, research insights, and technical considerations.
• Ability to collaborate with cross-functional teams across multiple locations and time zones to iteratively ship and evolve products while maintaining the overall design vision.
• Strong attention to detail and willingness to learn a complex, highly technical product area.
• Experience working in a fully remote, fast-paced environment with transparency and autonomy.

Bonus Qualifications

• Experience designing complex, data-dense interfaces with a focus on clarity.
• Ability to quickly understand technical domains, customer needs, and user workflows.
• Knowledge of observability, cloud infrastructure, and/or database monitoring.
• Experience helping design teams, particularly at engineering-led companies, improve their practice, collaboration with partner functions, and user and organizational impact.

Application Requirement

Applicants should provide an example of an experience where decision-making in a complex area was made easier through a well-curated user interface, along with a brief explanation of what made it effective.

Compensation and Benefits

• Base compensation in Ireland: EUR 94,760–113,712 per year.
• Restricted Stock Units (RSUs).
• 100% remote global culture.
• Career growth pathways.
• In-person onboarding.
• Global annual leave policy of 30 days per annum, including three Grafana Shutdown Days, subject to local legislation.
• Transparent communication, empowered teams, and an open-source culture.