Senior Product Designer, Knowledge Graph

Details

Grafana Labs is seeking a Senior Product Designer to join its Product Design organization and design experiences for Grafana Cloud’s Knowledge Graph. The role focuses on the context layer powering the entity graph, entity catalog, and RCA workbench. Knowledge Graph discovers services, infrastructure, and databases from telemetry, maps dependencies, and runs anomaly detection to help engineers, SREs, and their agents understand systems and resolve incidents faster.

The position is part of a 100% remote R&D organization. Success requires strong remote communication, collaboration, facilitation, and relationship-building skills. The designer will develop deep expertise in the product area, customer personas, use cases, and workflows, while also coaching and mentoring other designers and contributing to the evolution of the Product Design team.

Responsibilities

• Enable customers to understand and explore how their systems connect, presenting complex and constantly changing information clearly and simply.
• Translate research and data into experiences that are easy to digest and reduce complexity.
• Tailor experiences to different target audiences and user perspectives.
• Collaborate cross-functionally with engineering, product management, technical writing, go-to-market functions, and Product Design.
• Prioritize impact while balancing business priorities, customer needs, and technical considerations.
• Document user needs, pain points, design directions, UX trade-offs, and detailed designs for features and enhancements.
• Conduct research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and the Grafana user community.
• Coach and mentor other designers and contribute to internal team initiatives and evolving ways of working.

Requirements

• 7+ years of relevant design experience working on B2B or enterprise software products, ideally tools and services for developers or other highly technical users.
• Portfolio demonstrating effective designs for complex products delivered in a fast-paced environment.
• Experience conducting qualitative research in complex fields and building empathy with users, their needs, and pain points.
• Ability to balance business goals, product priorities, customer feedback, research insights, and technical considerations when making design decisions.
• Ability to collaborate with cross-functional teams across locations and time zones to iteratively ship and evolve products while maintaining the overall design vision.
• Strong attention to detail and willingness to learn a complex, technical product space.
• Experience working in a fully remote, fast-paced environment that values transparency, autonomy, and open communication.

Bonus Qualifications

• Experience designing complex, data-dense interfaces with a focus on clarity.
• Ability to rapidly understand technical domains, customer needs, and user workflows.
• Domain knowledge or experience in observability, cloud infrastructure, or database monitoring.
• Experience helping design teams, particularly at engineering-led companies, improve their practice, collaboration with partner functions, and user and organizational impact.

Compensation & Benefits

• United Kingdom base compensation range: GBP 83,726–GBP 100,470 per year.
• Restricted Stock Units (RSUs) are included with all roles.
• 100% remote global culture.
• Career growth pathways and an innovation-driven, empowered work environment.
• In-person onboarding.
• Global annual leave policy of 30 days per year, including three Grafana Shutdown Days, subject to local legislation.
• Grafana Labs is an equal opportunities employer.