Solutions Engineer, Pre-Sales

Details

The Technical Success team ensures the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. As a Solutions Engineer, you will help customers transform their businesses through solutions such as customer service, automated content generation, and novel applications using OpenAI's models.

Responsibilities

• Deliver an exceptional pre-sales customer experience by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how OpenAI APIs and ChatGPT can meet customers' business needs and deliver substantial business value.
• Build and present demos, scope use cases, recommend architecture patterns, and provide in-depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
• Serve as the first line of defense for security and compliance questions by explaining standardized collateral, guiding customers toward relevant resources such as the trust portal, and escalating complex requirements to the appropriate teams.

Requirements

• 3+ years of experience in technical pre-sales or a similar role, managing C-level technical and business relationships with complex global organizations.
• Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
• Foundational training in programming languages such as Python or JavaScript.
• Experience delivering prototypes of generative AI or traditional machine learning solutions.
• Knowledge of network and cloud architecture.
• Effective presentation and communication skills, including the ability to translate business and technical topics for audiences such as senior leaders.
• Ability to own problems end-to-end and acquire missing knowledge to complete the work.
• Humble attitude, eagerness to help colleagues, and commitment to team success.

Work Arrangement

This role is based in San Francisco, California, and follows a hybrid work model of three days in the office per week.

Benefits

• Equity and performance-related bonuses for eligible employees.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health and dependent care expenses, parking, and transit.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, office closures, and paid sick or safe time as required by law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional taxable fringe benefits, including charitable donation matching and wellness stipends, may be provided.