Tech Stack
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
API
Communication @ 3
Prioritization @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Who We Are
About Privy
Privy's mission is to make privacy and user ownership the default online. The company builds simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails.
Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products such as Treasury and Link. The team solves complex technical problems while leveraging Stripe's distribution to reach customers including Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo.
About the Team
Solutions Engineering owns the technical customer journey from evaluation through launch and beyond.
The team is the primary technical direct responsible individual throughout the customer lifecycle, including pre-sales, integration, and post-launch support. Solutions Engineers help customers move quickly, stay unblocked, and reach production with confidence.
This role operates at the intersection of customers, product, and engineering. You will work closely with Account Management, Forward Deployed Engineers, and Product Engineering to help customers succeed and resolve technical issues quickly and clearly.
The team is looking for someone who is deeply technical, highly organized, and customer-obsessed; someone who can quarterback complex integrations, communicate clearly with technical stakeholders, and keep customer work moving with speed and rigor.
Responsibilities
- Own the technical relationship for Privy's most important customers end-to-end.
- Lead technical discovery, implementation planning, and launch coordination.
- Drive integrations to successful completion.
- Unblock customer issues quickly and with urgency.
- Coordinate technical follow-through across internal and external stakeholders.
- Partner closely with Account Management on customer health and escalations.
- Work with Forward Deployed Engineers when a problem requires bespoke technical work or product development.
- Route long-tail issues to Support Engineering and keep ownership clear.
- Surface recurring customer pain points and product feedback to the broader team.
Requirements
- 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role.
- Strong technical judgment and comfort working in complex customer environments.
- Excellent communication and follow-through.
- Strong ownership and a bias toward action.
- High customer empathy and sound prioritization.
- Ability to manage ambiguity and keep workstreams moving.