Staff Platform Manager, Loyalty Platform Lead (Product Management)

Details

Airbnb's Payments Platform team builds foundational capabilities supporting payments and commerce across more than 220 countries, 70+ currencies, payment providers, and banks.

The Staff Platform Manager, Loyalty Platform Lead will own the platform strategy and vision for enabling internal and partner teams to offer loyalty and membership programs for guests and hosts worldwide. The role focuses on consumer loyalty programs, B2B2C incentives platforms, reusable platform capabilities, and global payment and commerce infrastructure.

Responsibilities

• Own the Loyalty & Incentives platform domain strategy, roadmap, and operating model.
• Enable teams across Airbnb to launch, configure, and evolve loyalty, membership, and incentive programs through reusable, scalable platform capabilities.
• Support different loyalty currencies, including fiat, points, cryptocurrency, and emerging digital assets.
• Lead platform strategy for gift card capabilities as a core part of the Loyalty & Incentives domain.
• Align business, partnership, and engineering roadmaps to scale the platform efficiently, sustainably, and profitably.
• Monitor B2B2C platform performance for membership and loyalty campaigns in partnership with cross-functional teams.
• Drive platform due diligence and integration strategy for loyalty and membership partners.
• Define reusable integration patterns, technical and operational requirements, and scalable integration models.
• Partner with Engineering, Design, Product Marketing, Partnerships, Compliance, Operations, Data, and marketplace business teams to align roadmaps and resolve cross-organizational trade-offs.
• Work directly with external enterprise partners to integrate product capabilities and drive business impact.

Requirements

• 9–17 years of product management experience specializing in loyalty or incentive platforms.
• Strong history of driving product strategy, roadmap definition, and execution.
• Experience building enterprise-level or B2B2C platforms for extensive consumer-facing businesses.
• Sophisticated understanding of earn and redemption workflows, compliance, and fraud or losses.
• Deep experience defining partner integration strategies and operating models that balance technical feasibility, compliance, and business objectives.
• Global and multi-market experience across geographies, currencies, and regulatory environments.
• Ability to articulate a clear vision and strategy and align cross-functional teams around it.
• Exceptional prioritization and decision-making skills, including the ability to make trade-offs and communicate rationale to stakeholders at all levels.
• Strong cross-functional and cross-organizational leadership skills.

Preferred Qualifications

• Technical background in multi-currency incentives processing and loyalty operations.
• Experience scaling loyalty programs internationally.
• Experience managing developer-facing platforms and API-based solutions.
• Experience with payments and risk losses.
• Experience at a consumer marketplace or two-sided platform with both B2B and B2C surfaces.
• Experience with AI prototypes in the product development process.
• Demonstrated ability to scale products from 0 to 1 in ambiguous environments.

Benefits

The role may be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. The annualized base pay range is inclusive of allowances and may be modified in the future.

India Annual Pay Range: ₹5,600,000–₹8,000,000 INR.