Product Manager, Community Support

at Airbnb

📍 United States
📍 San Francisco, United States

USD 200,000-240,000 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Data Science @ 4 Leadership @ 6 Marketing @ 6 Product Management @ 7

Details

Airbnb is seeking a Product Manager to join the Community Support team. The role represents the voice of the user and collaborates with cross-functional design and engineering teams to build a differentiated service experience. Product Managers at Airbnb develop innovative products by understanding user needs, conducting research, and partnering with engineering, design, operations, and data science teams.

Responsibilities

Develop and maintain the product vision, strategy, and roadmap for differentiated service.
Synthesize user feedback and translate it into product features.
Develop public-facing messaging and narratives.
Align product teams and cross-functional partners.
Make judgment and prioritization decisions in the best interests of users.
Execute efficiently to ship products and deliver impact for the business and users.
Drive specific features that are part of product launches and determine how they are communicated externally.
Manage products throughout their life cycle, from concept to release.
Maintain a consistent product voice across products being developed at Airbnb.

Requirements

Bachelor's degree or equivalent combination of education and progressive experience.
8+ years of product management experience.
Experience creating product messaging and delivering it to customers and the media.
Demonstrated inbound and subject matter expertise.
Ability to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
Demonstrated track record of product leadership in a cross-functional environment.
Experience building and scaling global consumer products and ecosystems.
Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.
Experience working on consumer products with a financial component.
Strong ability to use data effectively and perform business analysis to support product strategy and decisions.
Ability to drive execution across teams in a fast-paced environment.
Willingness to perform individual contributor product management work and stay involved in details.

Location

This position is US remote eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with the manager. Candidates must live in a state where Airbnb, Inc. has a registered entity.

Benefits

The role may be eligible for a bonus, equity, benefits, and Employee Travel Credits. Airbnb is committed to inclusion and belonging and provides reasonable accommodations throughout the recruitment process.