Senior Platform Manager, Payment Platform Accounts

Details

About the Role

Airbnb is building foundational platform capabilities that require expertise and experience with digital wallets and identity services, and how they interact with payment services for guests and hosts across the world. The Senior Platform Manager, Accounts helps shape the product vision, strategy, and roadmap for the Payment Accounts area, and leads execution of cross-functional initiatives with partner teams across Payments, Trust, Guest & Host, and Compliance.

This is a highly strategic role with a mandate to define and build new platform capabilities and initiatives from the ground up. You will own how this platform scales to many different guest and host use cases, and support business outcomes on guest and host services.

Responsibilities

1. Account Foundations ownership: Own payments requirements with Trust, Guest & Host, and Compliance teams at Airbnb; execute logical account structures and external account orchestration in support of payments use cases.
2. Account Receivables: Partner on account receivables and loss-reduction initiatives where Payment Accounts capabilities can improve user experience, operational clarity, or risk outcomes.
3. Evaluation of account-related user data: Understand evolving behaviors and needs related to payment activity and management. Data signals related to payment preferences help deepen the passport profile (identity graph) associated with all users on the marketplace, and may assist in reducing false positive risk and compliance actions.
4. Resolution of account frictions and compliance information: Maintain transparency and management of various business-related information and points of contact to reduce downstream friction or unnecessary account restrictions. Manage account access among several different users with access to data, actions, and payment methods.

Requirements

• 7+ years of experience building payment platforms or fintech products in a product management role, with a track record of owning strategy, roadmap, and execution.
• Demonstrated experience building enterprise or B2B2C products for large marketplaces, including deep understanding of identity workflows, compliance requirements, and fraud & losses.
• Experience building or managing API-based products and developer-facing platforms, able to engage credibly with engineering teams and external developer partners.
• Experience contributing to products that serve users across multiple geographies, currencies, or regulatory environments.
• Ability to define a clear product area strategy, success criteria, and roadmap, and align cross-functional partners around priorities and tradeoffs.
• Exceptional prioritization and decision-making skills; able to make clear tradeoffs and communicate rationale to stakeholders.
• Ability to build strong partnerships inside and outside the Product organization, including operations, compliance, finance, legal, and external enterprise customers.

Preferred Expertise

• Technical background: domain experience in multi-rail payment processing & operations.
• Experience with payments and risk losses.
• Experience scaling digital wallets and identity services.
• Experience at a consumer marketplace or two-sided platform with both B2B and B2C product surface areas.
• Experience with AI prototypes in the product development process.
• Demonstrated ability to successfully scale products from 0>1, including building new product areas in ambiguous environments.

Location & Work Arrangement

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington (list is continuously evolving).