Senior Platform Manager, Payment Platform Accounts

Details

Airbnb is seeking a Senior Platform Manager to shape the product vision, strategy, and roadmap for the Payment Accounts area. The role focuses on building foundational platform capabilities involving digital wallets, identity services, and payment services for guests and hosts worldwide.

The Platform team brings together engineers, designers, and data scientists to build product experiences. Platform Managers define and execute product roadmaps, translate organizational priorities into plans and requirements, and establish measurable outcomes.

Responsibilities

• Own Account Foundations, including payment requirements with Trust, Guest & Host, and Compliance teams.
• Execute logical account structures and external account orchestration for payment use cases.
• Partner on accounts receivable and loss-reduction initiatives that improve user experience, operational clarity, and risk outcomes.
• Evaluate account-related user data and payment activity signals to understand evolving user behaviors and needs.
• Use payment preference signals to deepen user identity graphs and help reduce false-positive risk and compliance actions.
• Resolve account friction and compliance information issues by improving transparency and managing business information and points of contact.
• Manage account access among users with access to data, actions, and payment methods.
• Define the product vision, strategy, success criteria, and roadmap for Payment Accounts.
• Lead cross-functional initiatives with teams across Payments, Trust, Guest & Host, and Compliance.
• Partner with engineers, designers, data scientists, marketplace businesses, operations, compliance, finance, legal, and external enterprise and identity stakeholders.
• Build and scale platform capabilities for multiple guest and host use cases across geographies, currencies, and regulatory environments.

Requirements

• 7+ years of experience building payment platforms or fintech products in a product management role.
• Track record of owning product strategy, roadmaps, and execution.
• Experience building enterprise or B2B2C products for large marketplaces.
• Deep understanding of identity workflows, compliance requirements, fraud, and losses.
• Experience building or managing API-based products and developer-facing platforms.
• Ability to engage credibly with engineering teams and external developer partners.
• Experience contributing to products serving users across multiple geographies, currencies, or regulatory environments.
• Strong prioritization and decision-making skills, including the ability to make tradeoffs and communicate rationale to stakeholders.
• Ability to build partnerships across Product, Operations, Compliance, Finance, Legal, and external enterprise customers.

Preferred Expertise

• Technical domain experience in multi-rail payment processing and operations.
• Experience with payments and risk losses.
• Experience scaling digital wallets and identity services.
• Experience at a consumer marketplace or two-sided platform with B2B and B2C product surfaces.
• Experience using AI prototypes in the product development process.
• Demonstrated ability to scale products from 0 to 1 and build new product areas in ambiguous environments.

Location

This position is US remote eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with the manager. Candidates must live in a state where Airbnb Payments, Inc. is a registered entity. Approved remote states include Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington.

Compensation

The base pay range is $179,000–$207,000 USD. The role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Actual base pay depends on factors including training, transferable skills, work experience, business needs, and market demands.

Inclusion And Accessibility

Airbnb encourages qualified individuals to apply and is committed to an inclusive application and interview process. Reasonable accommodations are available for candidates with disabilities.