Staff Unified Communications Engineer

Details

NVIDIA is seeking a skilled Staff UC/Collaboration Engineer to join its IT-EPE organization and be a key member of the Unified Communications and employee collaboration experience team. The role covers conferencing systems, including Microsoft Teams meeting environments and Cisco RoomOS, as well as Teams, Zoom, Google Meet, and Slack across desktop devices, mobile apps, and meeting rooms.

The role requires confirmed Unified Communications domain knowledge, technical proficiency in Python and Bash automation, API integrations using Microsoft Graph and PowerShell, and strong communication skills. Candidates with experience operating enterprise meeting platforms, implementing UC observability and Call Quality Dashboard (CQD), and applying AI to full-stack UC products will stand out.

Responsibilities

• Build, operate, and evolve NVIDIA's Unified Communications platform, spanning Microsoft Teams meeting room systems, Cisco RoomOS hardware, Teams Phones, Q-SYS integration, 4K streaming, and related collaboration services.
• Operate and enhance Microsoft Teams Rooms, including provisioning, policy management, firmware lifecycle management, and incident response.
• Support the employee-facing meeting and collaboration experience across meeting rooms, desktop clients, and mobile clients.
• Build and maintain integrations using Microsoft Graph, PowerShell, and REST APIs to synchronize UC systems with identity, calendaring, and IT service platforms.
• Manage and extend full-stack products supporting UC, including monitoring, administration tools, user-facing workflows, and AI-assisted capabilities.
• Automate administrative and operational work with Python, Bash, and generative AI tools so routine changes, health checks, and remediations are repeatable and auditable.
• Implement UC observability using Call Quality Dashboard (CQD), user experience metrics, and dashboards representing the user experience in rooms and meetings.
• Partner with IT, networking, facilities, security, and product teams to resolve issues across meeting rooms, clients, cloud services, and network paths.
• Document runbooks, standards, and change procedures to support the collaboration platform at scale.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• At least 8 years of experience in Unified Communications, collaboration engineering, or a closely related IT platform role.
• Hands-on knowledge of Cisco Webex RoomOS, room systems, Microsoft Teams Rooms, Cisco Webex Meetings, and Microsoft Teams meetings.
• Experience supporting enterprise collaboration environments, including meeting scheduling and joining, hybrid room-to-desktop interoperability, calendaring, client policies, chat, calling, video meetings, and day-to-day user experience.
• IT infrastructure knowledge spanning Microsoft Azure and Amazon Web Services as they apply to UC, identity, and supporting services.
• Working knowledge of AI models and development practices, with the ability to manage existing full-stack UC products.
• Demonstrated ability to automate and resolve UC administrative and operational tasks using Python, Bash scripting, and generative AI tools.
• Experience with API integrations, Microsoft Graph, and PowerShell.
• Familiarity with UC observability, CQD, and user experience metrics such as call quality, join success, reliability, and device health.
• Ability to work onsite in Santa Clara, California.

Preferred Qualifications

• Familiarity with webcast and streaming infrastructure, including multicast distribution for large-audience live events.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VLANs, routing, switching, and firewalls.
• Experience using packet capture, call-path analysis, device logs, and other UC troubleshooting tools.
• Knowledge of AI model architectures and modules for speech-to-text, text-to-speech, and speech-to-speech systems.
• Excellent analytical, problem-solving, written communication, and cross-functional collaboration skills, with a strong sense of operational ownership.

Benefits

• Base salary range of USD 144,000 to USD 230,000, determined by location, experience, and the pay of employees in similar positions.
• Eligibility for equity and benefits.
• NVIDIA is an equal opportunity employer committed to an inclusive work environment.
• Applications will be accepted at least until September 15, 2026.