Staff UX Researcher, Payments Growth (Mixed Methods)

at Airbnb

📍 San Francisco, United States

USD 180,000-224,000 per year

SENIOR

✅ Hybrid

Tech Stack
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Data Science FinTech @ 4 Payments @ 4 Project Management @ 7

Details

Airbnb is seeking a Staff UX Researcher to support Payments Growth. This hybrid role combines qualitative and quantitative research to generate user-centered insights, guide product strategy, and improve payments experiences across Airbnb's global user community.

Responsibilities

Own end-to-end guest payments research and prioritize research across multiple workstreams.
Plan and execute foundational and evaluative research to shape strategy and improve payments product experiences.
Balance speed and rigor by delivering quick reads when needed and deeper studies for important decisions.
Triangulate qualitative and quantitative data to understand the payments experience.
Distill complex research findings into clear, actionable narratives for stakeholders at all levels, including senior executives.
Partner with Product, Design, Business Operations, and Data Science teams to shape strategy based on research insights.
Facilitate brainstorming sessions and workshops that drive research-backed product decisions.
Regularly travel to the San Francisco Airbnb office or attend offsites as agreed with the manager.

Requirements

10+ years of research experience with deep expertise in qualitative and quantitative methods.
Demonstrated mastery of mixed-methods research, including the ability to design, conduct, and integrate quantitative and qualitative studies to answer strategic questions.
Hands-on experience running statistical analysis and designing and analyzing surveys.
Experience leading foundational qualitative studies.
Experience with payments, fintech, or other high-trust, high-complexity financial domains.
Track record of influencing product and executive stakeholders through clear, compelling storytelling.
Strong multitasking and project management skills, with the ability to manage multiple projects at different stages simultaneously and improve research efficiency.
Ability to lead workshops and brainstorming sessions with stakeholders.
Ability to work from the San Francisco office at least 2–3 days per week.

Benefits

The role may be eligible for a bonus, equity, benefits, and Employee Travel Credits.

The base pay range is subject to change and may be modified in the future. Actual base pay depends on factors including training, transferable skills, work experience, business needs, and market demands.