TLM, Embedded Experiences

Details

About the Team

The Cooperative AI team is scaling to devices and embedded operations and user experiences. Our model-powered scaled workforce and knowledge system are moving to the edge and powering devices and edge experiences. By leveraging OpenAI’s state-of-the-art models and technologies, in production and in the lab, we develop systems that reason and work autonomously with customers and with our workforce responsible for operational work.

The team carries real workloads for critical systems across finance, sales, customer support, integrity, product insights, internal operations, and devices. It partners closely with internal teams and external customers globally, operating in a rapid feedback loop to iterate quickly, validate impact, and accelerate industry-impacting systems.

The multidisciplinary, self-contained team focuses on transforming the workplace through smart systems, knowledge, and scalable, reliable primitives that apply world-class AI capabilities across domains. Its mission is to learn quickly and transform how humans collaborate with AI at scale.

About the Role

OpenAI is looking for a Technical Lead Manager to lead a team of engineers building AI-native embedded experiences and operations-forward systems.

You will provide hands-on technical leadership and manage a small team. You will drive business outcomes, architecture, and technical strategy for complex systems; contribute directly to implementation; and help grow a high-performing team. You will work closely with internal stakeholders to understand operational challenges, identify high-leverage opportunities for automation, and deliver solutions that create measurable impact.

This role is suited to someone who enjoys moving between technical design, coding, mentoring engineers, and working directly with users to understand their problems.

Responsibilities

• Lead the technical direction, architecture, and execution of critical Cooperative Systems initiatives.
• Manage and mentor a team of engineers while maintaining meaningful hands-on technical involvement.
• Partner with stakeholders across Support, Operations, Finance, IT, Sales, Legal, and other functions to identify opportunities for AI-driven improvements.
• Design and build production systems that leverage large language models and other AI technologies.
• Drive engineering excellence through strong technical decision-making, code quality, operational rigor, and thoughtful system design.
• Balance rapid experimentation with long-term platform investments.
• Establish technical roadmaps and execution plans for projects spanning multiple teams.
• Coach engineers through technical challenges, career growth, and project execution.
• Help shape the culture, processes, and engineering practices of a growing organization.

Requirements

• Experience leading engineering projects involving consumer devices and/or embedded systems.
• Enjoyment of building products and systems in ambiguous, fast-moving environments.
• Comfort moving between architecture discussions, coding, stakeholder meetings, and team leadership.
• Strong systems design and software engineering fundamentals.
• Interest in applying AI to solve real-world operational problems.
• Effective communication with technical and non-technical audiences.
• A track record of delivering complex, cross-functional initiatives from concept through production.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company develops AI systems and seeks to safely deploy them through its products.

OpenAI is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Background checks are administered in accordance with applicable law. OpenAI is committed to providing reasonable accommodations to applicants with disabilities.

Compensation And Benefits

The base salary is $325,000–$385,000 USD per year, with equity. Base pay may vary depending on market location, job-related knowledge, skills, and experience. Total compensation may also include performance-related bonuses for eligible employees.

Benefits include:

• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave, medical leave, and caregiver leave.
• Paid time off, paid company holidays, office closures, and paid sick or safe time as required by law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional taxable fringe benefits may be provided.