TLM, Embedded Experiences

Details

About the Team

The Cooperative AI team is scaling to devices and embedded operations and user experiences. Our model-powered scaled workforce and knowledge system are moving on to the edge and powering our devices and edge experiences. By leveraging OpenAI’s state-of-the-art models and technologies, in production and in the lab, we develop systems that reason and work autonomously with customers and with our workforce responsible for operational work.

We carry real workloads for critical systems across finance, sales, customer support, integrity, product insights, internal operations, and now devices to drive insights into product and industry. We partner closely with internal teams and external customers globally, operating in a hyper-fast feedback loop where many of our users are just a few steps away. This proximity allows us to iterate quickly, validate impact in real time, and accelerate industry-impacting learnings and systems builds.

We are a highly multidisciplinary, self-contained team focused on transforming the workplace via smart systems, knowledge, scalable and reliable primitives that apply world-class AI capabilities across domains. Our mission is to learn fast and transform how humans collaborate with AI at scale.

About the Role

We are looking for a Technical Lead Manager to lead a team of engineers building AI-native embedded experiences and operations-forward systems. In this role, you will perform both hands-on technical leadership and small team management. You will drive business outcomes, architecture and technical strategy for complex systems, contribute directly to implementation, and help grow a high-performing team. You will work closely with internal stakeholders to understand operational challenges, identify high-leverage opportunities for automation, and deliver solutions that create measurable impact.

This role is ideal for someone who enjoys moving between technical design, coding, mentoring engineers, and working directly with users to understand their problems.

Responsibilities

• Lead the technical direction, architecture, and execution of critical Cooperative Systems initiatives.
• Manage and mentor a team of engineers while maintaining meaningful hands-on technical involvement.
• Partner closely with stakeholders across Support, Operations, Finance, IT, Sales, Legal, and other functions to identify opportunities for AI-driven improvements.
• Design and build production systems that leverage large language models and other AI technologies.
• Drive engineering excellence through strong technical decision-making, code quality, operational rigor, and thoughtful system design.
• Balance rapid experimentation with long-term platform investments.
• Establish technical roadmaps and execution plans for projects spanning multiple teams.
• Coach engineers through technical challenges, career growth, and project execution.
• Help shape the culture, processes, and engineering practices of a growing organization.

Requirements / Qualifications (implied from description)

• Experience leading engineering projects involving consumer devices and/or embedded systems.
• Strong systems design and software engineering fundamentals.
• Experience designing and building production systems that leverage large language models and other AI technologies.
• Demonstrated technical leadership: architecture, execution, and hands-on contribution.
• Experience working in ambiguous, fast-moving environments and delivering complex, cross-functional initiatives from concept through production.
• Ability to communicate effectively with both technical and non-technical audiences and to partner with cross-functional stakeholders.
• Experience mentoring and coaching engineers.

You Might Thrive in This Role If You

• Enjoy building products and systems in ambiguous, fast-moving environments.
• Are comfortable moving between architecture discussions, coding, stakeholder meetings, and team leadership.
• Are excited about applying AI to solve real-world operational problems.
• Have a track record of delivering complex, cross-functional initiatives from concept through production.

Benefits & Compensation

• Compensation range: $325K - $385K (offers equity).
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave, paid medical and caregiver leave.
• Paid time off (flexible PTO for exempt employees, up to 15 days annually for non-exempt employees).
• 13+ paid company holidays and multiple coordinated company office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits (e.g., charitable donation matching, wellness stipends).

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. We are an equal opportunity employer and committed to providing reasonable accommodations to applicants with disabilities.