Field Engineer - EMEA

📍 United Kingdom

GBP 81,000-89,100 per year

MIDDLE

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI AWS @ 3 Azure @ 3 Communication @ 3 Debugging @ 8 Docker GCP @ 3 Kubernetes @ 6 Linux @ 3 PKI @ 3 Security @ 3 System Administration @ 5

Details

Teleport is the AI Infrastructure Identity Company, providing cryptographically secured identity for humans, machines, workloads, and AI agents. The company is remote-first and globally distributed.

As a member of the Professional Services team, the Field Engineer drives adoption and expansion with customers implementing, operating, and maintaining Teleport software solutions. The role provides technical support throughout the customer lifecycle, including architecture planning, deployment best practices, technical troubleshooting, training, and product feedback.

Responsibilities

Diagnose and resolve problems in the Teleport product and customer environments, including Docker, Kubernetes, AWS, Azure, GCP, and Linux.
Maintain high customer satisfaction throughout the onboarding process.
Design customer architectures and advocate for best practices during cloud and Kubernetes deployments.
Lead technical discussions during customer onboarding calls as the primary technical point of contact.
Create and maintain cloud and Kubernetes environments to demonstrate new features.
Deploy, test, and validate new features and customer issues in Kubernetes, cloud, and Linux environments.
Work closely with Product and Development teams to report and triage customer escalations.
Plan, build, and maintain Teleport training for new users to support successful migration to the Teleport product.

Requirements

At least 3 years of experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.
Linux administration skills.
Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure. Certifications are a plus.
Strong understanding of Kubernetes and prior hands-on experience. CKA or CKAD certification is a plus.
Demonstrable experience with security principles and technologies including SSH, PKI, 2FA, SSO using SAML or OIDC, and RBAC.
Exceptional hands-on software troubleshooting, testing, and debugging skills.
Excellent verbal and written communication skills.
An autonomous, security-minded, business-savvy, and professional approach, with an ability to adapt to change and continually develop technical skills.

Benefits

Extensive health coverage.
Annual expense budget.
Rest and recovery policies.
Retirement savings plans.
Professional development opportunities.
Equity offering.

Teleport is an equal opportunity employer. Candidate personal data is handled according to Teleport's Job Applicant Privacy Policy and Notice of Collection.