Senior Process and AI Enabler

at ABN AMRO

📍 Amersfoort, Netherlands

EUR 72,800-104,000 per year

SENIOR

✅ Hybrid

🕙 36-40 hours per week

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI @ 1 Communication @ 6 Compliance @ 1 GenAI @ 6 KYC @ 1 Project Management @ 6 Robotics @ 1

Details

Help shape the future of KYC by combining process excellence, data, AI and automation to create smarter, faster and more effective processes that support the fight against financial crime. Within ABN AMRO's Detecting Financial Crime department, this role drives transformation initiatives in KYC Reviews or KYC Onboarding.

Responsibilities

Drive strategic improvement initiatives within KYC Reviews and/or KYC Onboarding.
Translate business strategy and OKRs into tangible initiatives and measurable outcomes.
Improve end-to-end processes through standardisation, harmonisation and automation.
Lead complex change initiatives from idea through implementation and adoption.
Identify opportunities to reduce manual work, improve control effectiveness and enhance customer experience.
Use data and management information to identify bottlenecks and improvement opportunities.
Drive innovation through automation, AI and GenAI-enabled solutions.
Collaborate with Operations, Risk, Compliance, Data, Technology and Innovation teams.
Strengthen governance, process ownership and continuous improvement capabilities.

Working Environment

ABN AMRO's Detecting Financial Crime department is investing in future-fit processes, digitalisation, automation and AI-powered ways of working. The role contributes to the development of risk-based, efficient and customer-focused KYC processes while maintaining regulatory compliance and operational excellence.

Requirements

A future-oriented and creative mindset.
At least 5 years of relevant experience in process management, transformation, project management or continuous improvement.
HBO or WO working and thinking level.
Proven experience delivering change initiatives in complex organisations.
Experience with Lean, Continuous Improvement, Operational Excellence or comparable methodologies.
Strong analytical capabilities and experience working with data-driven insights.
Excellent communication skills in English.
Experience identifying process automation and workflow optimisation opportunities.
Affinity with AI, GenAI and digital transformation initiatives.
Experience translating business challenges into automation or technology-driven solutions.
Understanding of how data can improve decision-making and operational performance.
Experience with automation, process mining, robotics, workflow tooling, advanced analytics or AI copilots is an advantage.
Experience in KYC, financial crime prevention, risk, compliance or financial services is an advantage.

Benefits

Gross monthly salary based on a 36-hour work week, including holiday allowance and a flexible benefit budget.
Pension scheme.
Flexible working, including working from home in consultation with the team; an ergonomic home office setup is provided.
Five weeks of vacation per year, two mandatory days off and the option to purchase up to four additional weeks.
Five additional “Banking for better days” leave days.
Development budget of €1,000 per year, which can accumulate up to €3,000.
Annual public transport pass providing free public transportation throughout the Netherlands for business and private use.